Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Gonzalez

Blackbutt,NSW

Summary

Proven leader at McDonald's, adept in enhancing customer satisfaction and streamlining operations for increased efficiency. Excelled in complaint resolution and staff training, fostering a positive and adaptable team environment. Demonstrated critical thinking and organisational skills, significantly improving team performance and operational standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager

McDonald's
01.2022 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised a team of over 200 staff
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within therestaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.

Assistant Restaurant Manager

McDonald's
01.2020 - 01.2022
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.

Shift Manager/ Crew

McDonald's
09.2015 - 01.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

Higher School Certificate -

St Joseph’s Catholic High School
2019

No Degree - Environmental Science

University of Wollongong
Wollongong, NSW
2020

Skills

  • Passion for customer satisfaction
  • Organisation and prioritisation
  • Complaint resolution
  • Adaptable
  • Problem-Solving
  • Critical Thinking

Certification

Certificate III in Retail, McDonald's, 2019


Certificate II in Kitchen Operations, St Joseph's, 2019

Timeline

Restaurant Manager

McDonald's
01.2022 - Current

Assistant Restaurant Manager

McDonald's
01.2020 - 01.2022

Shift Manager/ Crew

McDonald's
09.2015 - 01.2020

Higher School Certificate -

St Joseph’s Catholic High School

No Degree - Environmental Science

University of Wollongong

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Tiffany Gonzalez