Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Gunnell

Eaton

Summary

Dynamic and detail-oriented professional with proven expertise in customer relations and office administration, honed at Clifton Motel. Recognized for enhancing guest satisfaction through exceptional service and effective time management. Proficient in data entry and appointment scheduling, consistently streamlining operations to improve efficiency and foster positive client experiences.

Overview

18
18
years of professional experience

Work History

Receptionist

Clifton Motel
09.2022 - Current
  • Greeted visitors and clients, ensuring a welcoming atmosphere.
  • Managed incoming calls, directing inquiries to appropriate staff members.
  • Scheduled appointments and maintained organized calendars for office personnel.
  • Assisted in maintaining office supplies inventory, ensuring availability of essential items.
  • Performed data entry tasks, updating client information with accuracy.
  • Monitored front desk area for cleanliness and organization, enhancing professional appearance.
  • Collaborated with team members to streamline reception processes and improve efficiency.
  • Provided support for administrative tasks as needed, demonstrating adaptability and willingness to learn.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Hospitality Worker

Settlers Roadhouse
03.2012 - 07.2013
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
  • Assisted in maintaining cleanliness and organization of dining area, enhancing overall guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, improving operational efficiency.
  • Handled cash transactions accurately, maintaining financial integrity during shifts.
  • Resolved customer complaints effectively, fostering positive relationships and repeat business.
  • Adapted quickly to changing priorities during peak hours, demonstrating flexibility and reliability.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Enhanced safety protocols, ensuring secure environment for both guests and staff.
  • Improved guest satisfaction by providing prompt and courteous service.

Hospitality Worker

Caltex Bunbury
12.2011 - 02.2013
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of the café area, ensuring compliance with health and safety standards.
  • Assisted in inventory management, tracking stock levels, and restocking supplies as needed.
  • Operated point-of-sale system efficiently, processing transactions accurately for customer satisfaction.
  • Collaborated with team members to enhance workflow and improve service delivery during peak hours.
  • Monitored food preparation areas for safety compliance, minimizing risks associated with food handling practices.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.

Cashier

Red Dot
11.2010 - 03.2011

Cashier

Red Rooster
08.2007 - 11.2010
  • Processed customer transactions efficiently and accurately at point of sale.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Assisted customers with product inquiries, ensuring satisfaction and fostering loyalty.
  • Handled cash register operations, including balancing drawers at shift end.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Implemented effective inventory management practices for stock replenishment.
  • Resolved customer complaints promptly, enhancing overall store reputation and service quality.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Education

No Degree -

Eaton Community College
Eaton, WA

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • Administrative support
  • Strategic planning
  • Security awareness
  • Meeting preparation
  • Record preparation

Timeline

Receptionist

Clifton Motel
09.2022 - Current

Hospitality Worker

Settlers Roadhouse
03.2012 - 07.2013

Hospitality Worker

Caltex Bunbury
12.2011 - 02.2013

Cashier

Red Dot
11.2010 - 03.2011

Cashier

Red Rooster
08.2007 - 11.2010

No Degree -

Eaton Community College

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Tiffany Gunnell