Summary

Overview

Work History

Skills

Timeline

Tiffany Hazell

Burleigh Heads,QLD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

New Client Consultant

Marshall Freeman

Burleigh Heads, QLD

01.2022 - 07.2024

Tracked and processed customer account requests and applications.
Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Responded to customer inquiries regarding new accounts and account services.
Processed customer payments and account setup charges.
Collected customer information and completed new account forms.
Maintained customer records and updated account information.
Monitored accuracy of customer information in system.
Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Presented new and additional products and services to existing customers.
Identified issues, analyzed information and provided solutions to problems.

Director of Operations

Humdig Earthworks

Burleigh Heads

10.2017 - 01.2021

Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Oversaw day-to-day production activities in accordance with business objectives.
Achieved team goals through formalized training plans, coaching, and performance management.
Defined, implemented, and revised operational policies and guidelines.
Monitored budget and utilized operational resources.
Monitored office workflow and administrative processes to keep operations running smoothly.
Analyzed customer feedback and identified areas for improvement to drive business success.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
Mentored and coached team members to foster productive and engaging work environment.
Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Monitored and coordinated workflows to optimize resources.

Practice Manager

Gold Coast Cancer Care

Benowa, QLD

12.2015 - 01.2017

Developed close working relationships with front office and back office staff.
Developed policies and procedures for effective practice management.
Created and implemented organizational policies and procedures.
Trained interns and newly hired team members on office procedures and computer system.
Oversaw accounting, budgeting, and financial reporting.
Consulted with healthcare professionals on business decisions.
Supervised team of 8 office personnel.
Ordered all office supplies and kept check on inventory levels.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Guest Service Representative

QT Gold Coast

Surfers Paradise, QLD

02.2014 - 12.2016

Took reservations over phone and through email, recording guest information in computer system and verifying details.
Collaborated with team members to handle guest requirements from check-in through check-out.
Maintained high level knowledge of all hotel services offered to answer guest questions.
Processed guest check-ins and check-outs following procedures for fast turnover.
Utilized variety of organizational and communication skills to drive guest satisfaction.
Answered hotel phones with professionalism and directed calls appropriately.
Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
Responded to guest inquiries to maximize guest satisfaction.
Maintained high level of professionalism and discretion when dealing with guests.
Handled customer complaints to satisfy and retain guests.
Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Medical Secretary

Gold Coast Heart Centre

Benowa, QLD

01.2010 - 01.2014

Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Organized paperwork such as charts and reports for office and patient needs.
Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
Answered phone calls and messages for 8-physician cardiology medical facility, scheduling appointments, and handling patient inquiries.
Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Registered new patients in electronic medical records prior to appointment scheduling.
Processed medical insurance claims and payments.
Received and routed laboratory results to correct clinical staff members.
Assisted with medical coding and billing tasks.
Placed new supply orders, managed inventory and restocked clerical spaces.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Skills

Some Software I have experience using:

Microsoft office suite

Excel

Photoshop

Adobe

RX medical

Genie medical

Total Care

Medical Objects

Opera Reservations

Typing from dictation

various other software