Overview
Work History
Education
Skills
Professional Development
References
Timeline
Generic

Tiffany Heary

Perth,WA

Overview

5
5
years of professional experience

Work History

Receptionist and Office Support

KordaMentha
07.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Maintained well-organised reception area with updated materials, contributing to welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted with planning office events and meetings for smooth execution.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.

Housekeeping Supervisor

Discovery Parks – Townsville
12.2023 - 06.2024
  • Efficiently coordinated and oversaw team of 10-12 housekeeping staff, providing clear direction, training, and support to ensure exceptional service delivery and team performance.
  • Proactively managed inventory levels of cleaning supplies, equipment, linens, and guest amenities
  • Implemented rigorous quality control measures, conducting regular inspections of over 80 rooms and common areas to uphold cleanliness standards, identify areas for improvement, and swiftly addressed any issues.
  • Prioritised guest satisfaction by promptly addressing requests and resolving complaints, fostering positive guest experiences and contributing to overall guest satisfaction ratings.
  • Conducted regular room inspections to verify compliance with housekeeping standards.

Events Management and Projects Officer

Ireland Active Ltd
06.2022 - 09.2023
  • Coordinated National Quality Standard (NQS) programme in gyms, leisure centres and hotel leisure facilities leading to 7.5% increase in NQS membership from previous year.
  • Organised Ireland Active Annual Conference and (NQS) awards night, from its inception to its completion.
  • Liaised with team of five Quality Assurance auditors in Health, Safety and Hygiene in leisure and fitness facilities who have applied for NQS programme.
  • Assigned facilities to auditors for inspection and scored them in line with NQS criteria.
  • Presented workshops for NQS facility members on the NQS criteria to ensure eligibility for NQS award
  • Organised and planned National Fitness Day activities in line with Europe Active guidelines.
  • Evaluated post-project outcomes, using lessons learned to inform future project planning activities.
  • Established clear project objectives, ensuring successful completion within allocated budgets and deadlines.

Logistics Administrator

Ace Express Freight
09.2021 - 06.2022
  • Responsible for ensuring that files were managed accordingly, and that billing and costing were processed as per company procedures and time frames.
  • Administration duties inclusive of investigating, sourcing, processing, and inputting reports as requested in timely and efficient manner.
  • Coordinated transportation schedules, ensuring timely deliveries and customer satisfaction.
  • Streamlined inventory management by implementing effective tracking systems and procedures.
  • Maintained detailed records of shipments, tracking progress from order placement to final delivery.

Sports Development Officer

Technological University Dublin
05.2019 - 08.2021
  • Worked closely with Head of Sport to ensure provision of best possible service to university students and staff.
  • Orchestrated day-to-day operational and financial running of sports facilities on campus e.g., Sports Centre, All Weather pitches and Sports Pavilion.
  • Liaised with National Governing Bodies for purpose of organising sports and club/society events.
  • Liaised with local organisations to provide improved physical activity programme on campus.
  • Prepared and presented interactive and informative workshops in mental health, fitness & lifestyle to students.
  • Organised and led physical activity classes such as spin,strength and conditioning and boxercise to name a few.
  • Worked closely with academic advisors to ensure student-athletes maintained appropriate academic progress alongside their sport commitments.

Education

Bachelor of Arts Sports Management And Coaching -

Technological University Dublin
Ireland, Dublin
05.2019

Skills

  • Project planning and development
  • Organisation skills
  • Office Administration
  • Coaching and Mentoring
  • Facility Management
  • Event Management

Professional Development

  • Register of Exercise Professionals Ireland, EQF Level 3 Fitness Instructor, EQF Level 4 Personal Trainer
  • Safety Ireland First Response Training Institute, Emergency First Aid (cert obtained July 2023, valid for two years)

References

Andre Beneke , Discovery Parks Manager, Townsville.

E- abeneke@discoveryparks.com.au

M- (07) 4778 4555


Ronan Keaskin , Senior Sports Development Officer, Technological University Dublin.

E- ronan.keaskin@tudublin.ie

M- 00353 86 844 3143


Karl Dunne , CEO Ireland Active, Dublin.

E- ceo@irelandactive.com

M- 00353 86 285 4888

Timeline

Receptionist and Office Support

KordaMentha
07.2024 - Current

Housekeeping Supervisor

Discovery Parks – Townsville
12.2023 - 06.2024

Events Management and Projects Officer

Ireland Active Ltd
06.2022 - 09.2023

Logistics Administrator

Ace Express Freight
09.2021 - 06.2022

Sports Development Officer

Technological University Dublin
05.2019 - 08.2021

Bachelor of Arts Sports Management And Coaching -

Technological University Dublin

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