Tiffany Kenny
Summary
I own my home out of town on a small acreage with my husband and 2 children aged 10 and 8.
I started working at the age of 13 at Hungry Jacks which is where i met my husband. I then completed school in 2006 and started working at Jesters cafe. From there i wanted to seek full time employment which is how i ended up at Native plant wholesalers. In 2014 i become Pregnant with my daughter Sophie, i ended my employment with native plant wholesalers in 2015 and had my daughter in April of that year. I became a full time mum. In 2016 i was pregnant with my second child and had Eli my son in March of 2017. While i loved being a stay at home mum i really wanted to get back to work. That's when i was given the opportunity of working at Ferrers Medical Clinic as a medical receptionist. I took pride in my work and loved my job. In 2022 our previous Practice Manager resigned and i was asked to fill her position. While i didn't have any qualifications for this role i took the offer and have learnt on the job the role of a practice manager through meetings, webinars and research.
While i do love my position at Ferrers Medical Clinic i feel a change is needed and i am at a point in life where i would like to take a step back from a role so large, not have so much and so many people rely on me.
I am a dedicated and hard worker and enjoy interacting with people of all ages. I feel that i would be able to contribute significantly to your business as i enjoy challenges and problem solving.
Overview
23
23
years of professional experience
Work History
Medical Practice Manager
Ferrers Medical Clinic
06.2022 - Current
- Ordering of office supplies and kept check on inventory levels.
- Conducted regular staff, Nurse and doctors meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
- Established strong relationships with vendors for medical supplies and equipment, negotiating favourable contracts to reduce operational expenses.
- Enhanced staff productivity through implementation of effective training programs and performance evaluations.
- Handled job duties for staff members which were unavailable or out of office.
- Oversaw accounting, budgeting, and financial reporting.
- Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
- Ensured adherence to all relevant laws and regulations governing medical practices by staying informed on changes in the industry landscape and updating policies accordingly.
- Created and implemented organizational policies and procedures.
- Provided supervision and management to team of support personnel.
- Paying employees and doctors on a fortnightly basis
- organising room rental invoices
-
Medical Receptionist
Ferrers Medical Clinic
03.2018 - 06.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to MIGA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled billing procedures accurately, ensuring prompt payment from both patients and 3rd party providers.
-
Nursery Hand
Native Plant Wholesalers
01.2009 - 01.2015
- Enhanced nursery cleanliness by maintaining a well-organized working environment.
- Assisted in the propagation of plants through various methods, including seed sowing, cutting, and grafting.
- Advised customers on appropriate native plants for their gardens.
- Assisted landscape designers in selecting suitable plants for projects considering specific site criteria.
- Unloaded plants and nursery items from delivery trucks.
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
- Answering of phones, emails for orders and processing these through MYOB for staff to pick and dispatch to customers.
-
-
Waitress/Barista
Jesters Cafe
01.2006 - 01.2009
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked display cases
Crew Member Cook
Hungry Jacks
01.2003 - 01.2026
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Operated grills, fryers and ovens to cook food items.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
No Degree - 2006 Completed Year 10
Mount Gambier High School
MOUNT GAMBIER Skills
- Practice management
- Payroll administration
- Medical practice management
- Office procedures
- Quality improvement
- Appointment scheduling
- Policy and procedure development
- Staff supervision
- Workflow management
- Patient service
- Supplies ordering
- Medical billing
- Hiring medical personnel
- Managing files and records
- Employee performance
- Records management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- understanding of MYOB
- Understanding of EXCEL and Microsoft
Timeline
Medical Practice Manager
Ferrers Medical Clinic
06.2022 - Current
Medical Receptionist
Ferrers Medical Clinic
03.2018 - 06.2022
Nursery Hand
Native Plant Wholesalers
01.2009 - 01.2015
Waitress/Barista
Jesters Cafe
01.2006 - 01.2009
Crew Member Cook
Hungry Jacks
01.2003 - 01.2026
No Degree - 2006 Completed Year 10
Mount Gambier High School
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