Tiffany Kokkinopoulos

Retail Area Manager: SA/ TAS: July 2020 – Present

State Retail Leader SA: Maternity Contract: July 2019 – July 2020

Factorie Retail State Leader: SA/ TAS/WA: September 2012 – July 2019

Factorie National Manager: NZ: September 2010 – September 2012

Factorie Area Manager: Victoria: January 2010 – September 2010

Factorie Area Manager: QLD: July 2009 – January 2010

• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Conducted training sessions to educate team on best practices and procedures to increase profitability.
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Transformed underperforming teams into productive, profitable teams.
• Achieved established KPI, regional team and individual performance through teamwork and focus on customers.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Increased profit margins by effectively controlling budget and overhead and optimising product turns.
• Trained new hires on company policies, procedures, and best practices to optimise performance.

• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Mentored team members, providing guidance on best practices and professional development opportunities.
• Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.