Tiffany Luu

Experienced office administrator and customer service expert with a proven track record in managing tasks and supporting teams in high-pressure settings. Proficient in Microsoft Office Suite and CRM systems, with strong organizational and multitasking skills. Expertise in client relationship management, accounts management, and database oversight, ensuring efficient operations and exceptional service delivery. Multilingual in Mandarin, Cantonese, Vietnamese, and Teochew, enhancing team dynamics and organizational success. Seasoned Personal Banking Advisor with robust experience in providing financial guidance and creating tailored solutions for clients. Strengths include comprehensive understanding of banking products, strong interpersonal skills, and ability to meet customer needs effectively. Previous work highlights significant contribution to enhancing client satisfaction through proactive advisory services and efficient problem resolution.

• Microsoft Office Suite: Proficient in Word, Excel, and PowerPoint.
• MYOB.
• Spreadsheet Applications: Mastery of MS Excel.
• Operating System: Windows 10.
• Legal Software: Leap Legal, Action Step.
• Real Estate Software: RP Data, REST Professional, LJ Hooker System.
• Clerk Computer Catchup.
• Amex Systems: ARNZ, IMSW, XPTR, VPLUS 1.8.
• Globalstar System.
• Banking Platforms: Capacity to utilise a range of in-house/custom systems & applications.
• Accurate and efficient keyboarding and data entry skills - 45wpm.
• Experience in spreadsheet and database design.
• Broad experience in internet and email operations.
• Extensive experience in the operation and maintenance of all office equipment.

• Manage the month-end profit and loss statements.
• End-of-year financial reporting.
• Manage and reconcile the general ledger.
• Preparation of accounts to the General Ledger - entries and reconciliation.
• Reconciliation of the monthly/daily bank statement.
• Electronic funds transfer.
• Processing & recording all cash, cheque & credit transactions.
• Identify and rectify any account payment discrepancies.
• Reconciliation of monies & petty cash.
• Manage client accounts - process and receive payments via cash, EFTPOS and credit.
• Print statements and calculate relevant water usage.
• Responsible for daily banking procedures.
• Receipting payments of accounts, reconciliations & invoice preparation.
• Process reimbursement of business expenses, payroll cheques & miscellaneous cheque requisitions.

• Organise and manage all administration, bookkeeping & office management procedures.
• Distribute & post daily mail and sort incoming faxes.
• Manage in-house lists such as phone listings & attendance records.
• Prepare various documentation, such as internal memos & correspondence to clients.
• Maintain stock control levels for stationery, office equipment and consumables.
• Manage & maintain stock ordering and stock control for organisational products & supplies.
• Proficient organization and implementation of inventory control systems.
• Prepare financial reports, presentations and correspondence to clients & relevant work colleagues.
• Prepare correspondence, reports and submissions on administrative matters.
• Diary management and appointment bookings.
• Manage confidential documents in relation to personnel and business issues.

• Bic Tai, Property Manager, L J Hooker Real Estate, 0412 666 806
• April Li, Lending Manager, St. George Bank, 0435 170 339

• Liaise with internal and external customers, suppliers and work colleagues.
• Capacity to provide service and address customer enquiries, disputes and complaints.
• Develop & establish trustworthy customer relationships & external business partnerships.
• Experience in addressing clients' needs via various methods such as email, telephone and in person.

• Tier 2 Accreditation, Kaplan Higher Education Pty Ltd, 2022
• Bookkeepers & Administrative Training Course, Rockend Technology Pty Ltd, 2001
• Financial Services - Certificate III, Southern Sydney Institute Bankstown, 2001
• Telephone Management Certificate, Business & Industry Training Centre, 1999
• Accounts Payable, South Western Sydney Institute, Bankstown, 1997
• Legal Office Procedures Training Program, Granville College of TAFE, 1998