Tiffany Luu
Canley Vale,NSW
Summary
Dedicated and detail-oriented professional with expertise in reception and cashier services, specializing in concierge service provision. Proven ability to deliver exceptional customer service while efficiently managing financial transactions and administrative tasks. Demonstrates strong communication and interpersonal skills, fostering positive relationships with clients and colleagues alike. Committed to maintaining a welcoming environment and ensuring client satisfaction through attentive, personalized service.
Overview
26
26
years of professional experience
Work History
Personal Banking Advisor
Westpac Banking Corporation
01.2021 - 01.2024
- Greet every customer who enters the branch, creating a friendly and uplifting initial impression as they arrive.
- Assist customers with their banking needs related to transactions and savings.
- Manage cash transactions, which include processing deposits, withdrawals, and loan payments for clients.
- Support customers with their inquiries through face-to-face interactions, written communications, and phone calls.
- Adhere to all safety and security protocols to maintain the bank's uninterrupted operations.
- Foster strong relationships with clients.
- Provide pertinent banking guidance tailored to their specific circumstances and objectives.
- Direct customers to our team of experts when necessary.
Legal Assistant
Paddock Lawyers
01.2019 - 01.2021
- Carriage of complete administrative tasks for the conveyancing team, including opening files, preparing and sending correspondence.
- Conveyancing matters, helping the principal solicitor with the sale and purchase of business premises, family law matters, wills and probate matters.
- Help lawyers and conveyancers with the preparation of conveyancing documents, including vendor documents.
- Statements and contracts, including competing property searches and draft document preparation.
- Administrative support for the conveyancing team, both in traditional conveyancing and through the PEXA online conveyancing platform.
- Consult with clients, real estate agents, court registries, and other parties by telephone, email and in person.
- Ordering (all proper) searches, review and reporting on the same as directed by the property lawyer.
Legal Receptionist
Tran Lawyers
01.2014 - 01.2018
- Greet clients and establish a welcoming and professional atmosphere in the waiting area.
- Manage the switchboard to ensure all incoming calls are answered in a professional manner, facilitating the screening and direction of calls to the appropriate personnel while accurately recording messages.
- Oversee the distribution of mail, faxes, and deliveries to guarantee prompt delivery to the designated recipients.
- Schedule appointments between attorneys and clients, as well as reserve available conference rooms for meetings.
- Coordinate arrangements for depositions, arbitrations, mediations, and attorney-client conferences.
- Support attorneys in daily operations, which include the preparation and filing of court documents, billing, drafting correspondence, and performing tasks such as copying, scanning, faxing, emailing, record keeping, and file closure.
- Procure and maintain office supplies as required.
Sales Administrator
Ettason Pty Ltd
01.2008 - 01.2010
Secretary
LJ Hooker Real Estate
01.2001 - 01.2007
- Engage with customers to respond to inquiries and acknowledge compliments.
- Collect and process rental payments.
- Administer all office administrative procedures effectively.
- Supervise all accounts payable processes and data entry tasks.
- Manage cash transactions, including the printing of receipts, issuance of checks, generation of statements, account reconciliations, and daily banking activities, among other responsibilities.
- Organize and distribute mail and facsimiles.
- Calculate and submit claims for water usage on behalf of landlords.
- Provide both scheduled and ad hoc assistance to management.
- Facilitate interpreting services for colleagues and clients.
Maintenance Analyst
American Express
01.2000 - 01.2001
- Process and maintain updates to card members' data to ensure accuracy and integrity of information.
- Deliver superior service when addressing customer inquiries and concerns.
- Handle inquiries regarding statement reprint requests, returned mail, fee reversals, mail preferences, changes of address, and fee adjustments.
- Communicate with card members through both telephone interactions and written correspondence to uphold professionalism and clarity.
Receptionist
T & A Skills Care Service Pty Ltd
01.1998 - 01.1999
- Manage the daily operational requirements of the office.
- Provide assistance to both the general public and colleagues in a courteous manner.
- Prepare a range of administrative documents as required.
- Assist managers and colleagues with their administrative responsibilities.
- Create documentation for employers and individuals, including contracts and timesheets, ensuring precision and adherence to standards.
- Managed front desk operations to ensure seamless visitor experience and efficient call handling.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Tier 2 Accreditation - undefined
Kaplan Higher Education Pty Ltd
01.2022
Financial Services – Certificate III - undefined
Southern Sydney Institute
01.2001
Bank Telephone Management Certificate - undefined
Business & Industry Training Centre
01.2001
Accounts Payable - undefined
South Western Sydney Institute
01.1999
Legal Office Procedures Training Program - undefined
Granville College of TAFE
01.1997
Skills
- Client Relationship Management
- Accounts Collection
- Database Management
- Diary & Appointment Management
- Making & Prioritization
- Negotiation
- Conflict Resolution
- Communication
- Interpersonal Skills
- Accounting
- Financial Services
- Administrative Processes
- Support
- Records Management
- Reporting
- Process Analysis
- Decision Making
- Time Management
- Organization
- Cultural Awareness
- Adaptability
- Occupational Health & Safety
- Teamwork
- Attention to Detail
- Problem Solving
- Written Communication
- Verbal Communication
- Information Technology
- Microsoft Office Suite
- MYOB
- Spreadsheet Applications
- Operating System
- Legal Software
- Real Estate Software
- Banking Platforms
- Keyboarding
- Data Entry
- Spreadsheet Design
- Database Design
- Internet Operations
- Office Equipment Maintenance
- Accounts Payable
- Accounts Receivable
- Financial Reporting
- General Ledger Management
- Bank Statement Reconciliation
- Electronic Funds Transfer
- Cash Transactions
- Invoice Preparation
- Administration
- Bookkeeping
- Office Management
- Stock Control
- Inventory Control
Timeline
Personal Banking Advisor
Westpac Banking Corporation
01.2021 - 01.2024
Legal Assistant
Paddock Lawyers
01.2019 - 01.2021
Legal Receptionist
Tran Lawyers
01.2014 - 01.2018
Sales Administrator
Ettason Pty Ltd
01.2008 - 01.2010
Secretary
LJ Hooker Real Estate
01.2001 - 01.2007
Maintenance Analyst
American Express
01.2000 - 01.2001
Receptionist
T & A Skills Care Service Pty Ltd
01.1998 - 01.1999
Tier 2 Accreditation - undefined
Kaplan Higher Education Pty Ltd
Financial Services – Certificate III - undefined
Southern Sydney Institute
Bank Telephone Management Certificate - undefined
Business & Industry Training Centre
Accounts Payable - undefined
South Western Sydney Institute
Legal Office Procedures Training Program - undefined
Granville College of TAFE
Training And Education
- Tier 2 Accreditation, Kaplan Higher Education Pty Ltd, 2022
- Bookkeepers & Administrative Training Course, Rockend Technology Pty Ltd, 2001
- Financial Services – Certificate III, Southern Sydney Institute, 2001
- Bankstown Telephone Management Certificate, Business & Industry Training Centre, 1999
- Accounts Payable, South Western Sydney Institute, Bankstown, 1997
- Legal Office Procedures Training Program, Granville College of TAFE, 1998