Tiffany Martin

• Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
• Provided excellent house cleaning and maid services to clients.
• Maintained clean and orderly environment and kept cleaning equipment in excellent condition.

Kitchen

Clean tables and chairs, cabinet fronts are cleaned, clean appliances, dust and polishing windowsills, emptying trash, disinfect trash can and replace liner, disinfect countertops and backsplash, scrubbing sink, clean stove top and burners, spot clean walls and door frames, polish cabinet, and draw and door handles and knobs.

Bathroom

Scrub shower tiles and tub, disinfect toilet, clean and shine fixtures, hand, and fold clean towels, disinfect countertops, clean cabinets, scrub and disinfect sink, polish and scrub floors, clean windowsills, clean mirror, empty bin, and clear laundry basket.

Bedroom

Beds are made (change of linen if you request it), clean and dust lamps, dust frames, dust furniture, vacuum or polish floors, clean windowsills, clean mirrors, remove dirty laundry, dust baseboards, and clean light switches.

Living area

Vacuum upholstered furniture, dust all woodwork, door-frames and switch plates, dust and clean lamps cleaned and lampshades, dust picture frames, furniture dusted – on top, on front and underneath, wash tile floors, clean hallways and stairs, vacuum carpets, clean windowsills, dust baseboards, empty trash, and dust TV and audio equipment

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.

Kitchen

Clean tables and chairs, cabinet fronts are cleaned, clean appliances, dust and polishing windowsills, emptying trash, disinfect trash can and replace liner, disinfect countertops and backsplash, scrubbing sink, clean stove top and burners, spot clean walls and door frames, polish cabinet, and draw and door handles and knobs.

Bathroom

Scrub shower tiles and tub, disinfect toilet, clean and shine fixtures, hand, and fold clean towels, disinfect countertops, clean cabinets, scrub and disinfect sink, polish and scrub floors, clean windowsills, clean mirror, empty bin, and clear laundry basket.

Bedroom

Beds are made (change of linen if you request it), clean and dust lamps, dust frames, dust furniture, vacuum or polish floors, clean windowsills, clean mirrors, remove dirty laundry, dust baseboards, and clean light switches.

Living area

Vacuum upholstered furniture, dust all woodwork, door-frames and switch plates, dust and clean lamps cleaned and lampshades, dust picture frames, furniture dusted – on top, on front and underneath, wash tile floors, clean hallways and stairs, vacuum carpets, clean windowsills, dust baseboards, empty trash, and dust TV and audio equipment

• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Monitored staff performance, providing final-say assessment over inquiries.
• Served as principal stakeholder over organization's complete operations.
• Led screening, hiring and staff scheduling to maintain compliance with group goals.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
• Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Optimized team hiring, training and performance.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Capitalized on social media platforms to increase market awareness and recruit sales agents.
• Input income and expense details into database to track business finances and address variances.
• Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
• Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
• Created and monitored promotional approaches to increase sales and profit levels.
• Provided outstanding coaching to employees to boost productivity.
• Learned and remained updated on statutory requirements and regulations.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Approved regular payroll submissions for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised guests at front counter, answering questions regarding products.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
• Developed new store location from ground up by hiring and training efficient team.
• Analyzed and interpreted store trends to facilitate planning.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
• Devised processes to boost long-term business success and increase profit levels.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Bolstered sales volume by implementing incentive program and initiating advanced employee training.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

• Assisted customers with prompt and polite support in-person and via telephone.
• Helped customers locate products and checked store system for merchandise at other sites.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Fielded customer questions to share information about products, availability and pricing.
• Input credit and debit card payments in POS system to complete purchases.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Completed orders and organized product deliveries to meet customer timetables.
• Maintained records related to sales, returns and inventory availability.
• Referred customers to various services by evaluating needs and providing recommendations.
• Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
• Worked independently with minimal supervision.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Contributed to team objectives in fast-paced environment.
• Built relationships with customers and community to promote long term business growth.
• Opened new merchandise and stocked sales floor racks and shelves.
• Informed customers of promotions to increase sales productivity and volume.
• Merchandised attractive shelf displays with current offerings to drive store sales.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Set and achieved company defined sales goals.
• Exceptional computer skills
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Prioritized tasks and projects to meet tight deadlines.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Met or exceeded sales, customer service and loyalty program standards.
• Prepared and deliver customer sales quotes.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Contributed to event marketing, sales and brand promotion for Bakers Delight.
• Presented information to customers, peers and management.