Tiffany Martin
Kingaroy
Summary
Positive, compassionate, and dedicated to providing quality patient care. Possesses foundational knowledge in patient care and medical terminology, coupled with skills in assisting with daily living activities and basic medical tasks. Aims to contribute to supportive healthcare environment while ensuring patient comfort and safety.
Overview
9
9
years of professional experience
Work History
Job Coach
Max Employment
06.2023 - Current
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Conducted mock interviews to help clients prepare for interviews with potential employers.
- Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
- Assisted clients in overcoming barriers to employment by addressing issues such as lack of experience or gaps in work history through effective strategizing.
- Collaborated with local employers to identify job opportunities for clients.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Implemented practical goal-setting techniques with clients to keep them focused on achieving desired outcomes during their job search process.
- Developed and facilitated job search workshops for clients to enhance job search skills.
- Developed and implemented job coaching plans for clients with diverse career goals.
- Kept detailed records of individual histories, scores, and documents.
- Empowered entry-level job seekers by developing essential soft skills such as teamwork, problem-solving, time management, and adaptability through targeted coaching sessions.
- Created and managed job search strategies for clients to improve job search success.
- Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Built and maintained professional relationships with vendors and suppliers.
- Developed and implemented successful onboarding program.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Delivered up-to-date labor market information to clients, enabling more informed decision-making regarding career choices.
- Assisted clients in overcoming barriers to employment, such as gaps in employment history or lack of certain skills.
- Streamlined job coaching processes to increase efficiency, allowing for more clients to be served within same timeframe.
- Advocated on behalf of clients with potential employers, increasing job placement success rates.
- Increased awareness of job coaching services, conducting outreach and marketing activities in community.
- Designed and implemented tracking system to monitor client progress, facilitating more targeted support.
- Enhanced client job search strategies with personalized coaching sessions, leading to improved interview skills and job placement rates.
- Boosted client retention and success rates, introducing innovative job search techniques and tools.
- Developed and maintained partnerships with local businesses, creating job placement opportunities for clients.
- Developed volunteer program for clients to gain work experience, improving their employability and confidence in job market.
- Improved client confidence by delivering motivational speaking sessions and one-on-one coaching.
- Tailored job coaching methods to fit individual client needs, resulting in higher satisfaction and job acquisition rates.
- Coached clients on resume and cover letter development to enhance opportunities.
- Improved clients'' networking abilities with personalized coaching on professional communication techniques and etiquette.
- Collaborated with local employers to develop a strong understanding of current hiring needs, ensuring accurate recommendations for clients.
- Enhanced client success rates by creating personalized job search strategies and providing tailored advice.
- Developed targeted resumes and cover letters for clients, resulting in higher response rates from potential employers.
- Organized impactful networking events that connected job seekers directly with hiring managers and potential employers.
- Evaluated client skills and job readiness, providing constructive feedback and actionable advice.
- Enhanced clients' digital literacy, teaching them how to effectively use online job search tools and platforms.
- Encouraged clients to explore new career paths, leading to successful career transitions for many.
ATO Customer Service
Australian Taxation Office
04.2023 - 06.2023
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Reduced wait times by implementing effective call routing strategies.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers by actively listening and empathizing with their concerns.
- Optimized call handling procedures, allowing for more customer queries to be addressed in less time.
- Enhanced customer loyalty by providing empathetic support and timely solutions to issues.
- Resolved customer complaints, leading to increased satisfaction ratings.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Delivered personalized customer service, fostering positive brand image.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Residential House Cleaner
Absolute Domestics
04.2021 - 03.2023
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments after move-out or prior to move-in.
- Adhered to professional house cleaning checklist.
- Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Polished fixtures to achieve professional shine and appearance.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Personal Domestic Carer
BLUECARE Home Care
07.2019 - 03.2021
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
- Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Bakery Owner
Brumbys Bakery
02.2017 - 06.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Improved team productivity by introducing innovative project management tools and techniques.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Store Manager
Brumbys Bakery
08.2015 - 02.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor - Nursing
CQUniversity
Queensland07-2027
Certificate III - Business Administration
SET Solutions
Melbourne, VIC07-2013
Certificate III - Retail
Tafe Victoria
Melbourne, VIC09-2012
Diploma - Management
Ashley Institute of Training
Melbourne, VIC07-2012
Queensland Certificate of Education -
Isis District State High School
Queensland11-2011
Skills
- Service plans
- Job search strategies
- Data gathering
- Skill development
- Progress monitoring
- Skills testing
- Interview coaching
- Coaching meetings
- Social media proficiency
- Group and individual instruction
- Career guidance
- Community networking
- Job search training
- Interview training
- Professional ethics
- Job search planning
- Performance assessments
- Decision-making support
- Resume development
- Marketing
- Task demonstrations
- Wage trends
- Skill building
- Policy revisions
- Job accommodations
- Intake documentation
- Client assessment
- Attention to detail
- Video conferencing
- Public speaking
- Special needs clientele
- Decision-making
- Documentation and recordkeeping
- Clear communication
- Individualized instruction
- Strategic planning
- Budget administration
- Quality assurance
- Project implementation
- Materials preparation
- Lectures and discussions
- Social services support
- Role playing
- Critical thinking
- Virtual learning management
- Work coordination
- Referral coordination
- Training program development
- Training method development
- Employee relations
- In-depth research
- Leadership development
- Labor relations
- Human resources
- Curriculum design
- Group discussion facilitation
- Needs assessment
- Orientation and onboarding
- Workshop coordination
- Data organization
- Focus group coordination
- Finance
- Compliance training
- Resource coordination
- Product development
- Training material development
- Training program design
- Database management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Relationship building
- Team building
Timeline
Job Coach
Max Employment
06.2023 - Current
ATO Customer Service
Australian Taxation Office
04.2023 - 06.2023
Residential House Cleaner
Absolute Domestics
04.2021 - 03.2023
Personal Domestic Carer
BLUECARE Home Care
07.2019 - 03.2021
Bakery Owner
Brumbys Bakery
02.2017 - 06.2019
Store Manager
Brumbys Bakery
08.2015 - 02.2017
Bachelor - Nursing
CQUniversity
Certificate III - Business Administration
SET Solutions
Certificate III - Retail
Tafe Victoria
Diploma - Management
Ashley Institute of Training
Queensland Certificate of Education -
Isis District State High School
Similar Profiles
Ebony HayesEbony Hayes
Placement Consultant at Max EmploymentPlacement Consultant at Max Employment
Shae BarnardShae Barnard
Disability Employment Consultant at Max EmploymentDisability Employment Consultant at Max Employment
YEAMIN UZZAMAN PRODHANYEAMIN UZZAMAN PRODHAN
JOB COACH at Max EmploymentJOB COACH at Max Employment