Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Nguyen

Yagoona,NSW

Summary

Skilled in gaming machine maintenance and customer service, I enhanced the Oasis On Beamish Hotel's patron experience by ensuring a welcoming atmosphere and addressing issues proactively. Demonstrated expertise in cleanliness maintenance and empathy, leading teams at Chatime Bubble Tea towards operational excellence and positive client relations. Energetic and outgoing Gaming Attendant promotes fun and excitement for customers by running transactions and assisting with arcade games, laser tag and other attractions. Operates games and provides exemplary guest service by making change, answering questions and executing prize redemption. Demonstrated cash handling proficiency and consistently maintains compliance and responsible gaming practices.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bar Gaming Attendant

Oasis On Beamish Hotel
08.2018 - Current
  • Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
  • Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
  • Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
  • Conducted routine maintenance checks on gaming machines, identifying any malfunctions or required repairs promptly.

Store Manager

Chatime Bubble Tea
02.2017 - 08.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Team Leader

Umi Sushi
08.2015 - 02.2017
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Administrative Assistant

ASL Marine Company
09.2013 - 07.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Bachelor of International Bussiness & Marketing -

James Cook University
Singapore
06.2013

Skills

  • Gaming machine knowledge
  • Patience and Empathy
  • Cleanliness Maintenance
  • Cash handling proficiency
  • POS System Operation
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking
  • Alcohol service expertise

Certification

RSA & RCG

Timeline

Bar Gaming Attendant

Oasis On Beamish Hotel
08.2018 - Current

Store Manager

Chatime Bubble Tea
02.2017 - 08.2018

Team Leader

Umi Sushi
08.2015 - 02.2017

Administrative Assistant

ASL Marine Company
09.2013 - 07.2015

Bachelor of International Bussiness & Marketing -

James Cook University

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Tiffany Nguyen