Tiffany Pham
Cairnlea,VIC
Summary
Driven and dependable, honed customer service and cash management skills at Saigon Voice, ensuring accurate transactions and fostering customer loyalty through exceptional service. Excelled in a fast-paced environment, significantly reducing order errors and enhancing guest experiences. Demonstrated strong problem-solving abilities and a commitment to excellence, contributing to positive feedback and repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier, Waiter
Saigon Voice
09.2020 - 12.2022
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Bachelor of Science - Psychology
RMIT University
Melbourne, VIC12.2027
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Order Taking
- Written and verbal communication
- Cash Management
- Payment Processing
- Cash Handling
- Honest and Dependable
- Problem-Solving
Certification
- (Certificate III in Laboratory Skills MSL30118) at Caroline Chisholm Catholic College (duration of 2 years)
Languages
Vietnamese
Native or Bilingual
Timeline
Cashier, Waiter
Saigon Voice
09.2020 - 12.2022
Bachelor of Science - Psychology
RMIT University
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