Tiffany Richmond
Port Macquarie,NSW
Summary
Enthusiastic professional with proven ability to help close deals and manage customer accounts. Demonstrates exceptional communication and problem-solving skills while maintaining customer satisfaction. Proven track record of consistently exceeding sales targets.
Overview
7
7
years of professional experience
Work History
Sales Manager
Sea Spirit Lifestyle South West Rocks
01.2021 - Current
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Guided clients through the sales, construction and settlement process.
- Maintained quality control on all builds
- arranged quotes for clients prior to the build process and liaised with multiple trades to ensure plans/designs were correct.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Communicated with clients to understand property needs and preferences.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for resident's by hosting open houses and advertising online and in print.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed and executed confidential documents, contracts and disclosures.
- Coordinated appointments to show buyers prospective homes.
- Coordinated settlements and liaised with solicitors/conveyancers during the sale process
Dental Practice Manager/senior Dental Nurse
Coffs Coast Dental & Facial
02.2017 - 12.2020
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 13.
- Recorded treatment information in patient charts.
- Took impressions for retainers and appliances.
- Examined X-rays to detect abnormalities or abnormalities in oral cavity.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
Education
High School Diploma -
Newman Senior Tech College
Port Macquarie, NSW11.2015
Skills
- Market Research
- Vendor Management
- Profitability Optimization
- Sales Operation
- Revenue Forecasting
- Strategic Account Development
- Staff Management
- Client Relationship Management
- Sales Reporting
- Verbal and Written Communication
- Operations
- Review of Contracts
- Product Knowledge
- CRM Software
- Rapport and Relationship Building
Accomplishments
- Managed a team of 40 in the development of The Links Lifestyle Resort.
- Achieved $37 million worth of revenue by exceeding sales targets and ensuring construction deadlines were met.
Timeline
Sales Manager
Sea Spirit Lifestyle South West Rocks
01.2021 - Current
Dental Practice Manager/senior Dental Nurse
Coffs Coast Dental & Facial
02.2017 - 12.2020
High School Diploma -
Newman Senior Tech College
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