Tiffany Smith
77A Healy Road Hamilton Hill
Summary
Adept at elevating customer experiences and streamlining operations, I honed my skills in making the client experience exceptionable and appointment scheduling efficiency at Heartwood and in my own business. My background as a Head Beauty Therapist and Spa Receptionist showcases a blend of strong team leadership and empathetic customer engagement, driving satisfaction and loyalty.
Radiating warm and approachable demeanor, combined with passion for exceptional customer care. I possess comprehensive knowledge of the clients needs, with proficiency in client consultations and personalized treatment plans. Dedicated to enhancing client satisfaction and contributing to vibrant, welcoming atmosphere.
Hardworking + over 20 years of experience in customer service in various vocations. I strive to serve my clienteles needs.
I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals.
Ill always show up with a positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. I have the ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service Officer role.
Overview
17
17
years of professional experience
Work History
Head Beauty Therapist
Self Employed
11.2014 - Current
- Answered phone calls and emails to schedule client appointments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Streamlined appointment scheduling processes for better time management and increased efficiency.
- Conducted thorough consultations with clients to assess their needs, preferences, and areas for improvement.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Handled customer complaints and concerns professionally and swiftly, ensuring satisfactory resolution and maintaining overall client satisfaction levels.
- Followed up with customers to increase satisfaction with purchases and services.
- Established strong relationships with suppliers for access to exclusive product lines, elevating the quality of services offered at the salon.
- Managed inventory control to ensure adequate stock levels of essential supplies at all times.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Used social media platforms to promote salon and services.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Processed payments, entering sales in register for prompt customer service.
- Developed loyal following of clients by providing high-quality services.
Spa Receptionist
Heartwood
10.2019 - 12.2024
- Interacted well with customers to build connections and nurture relationships.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled customer inquiries and provided information about services offered.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Communicated with spa team members if clients cancelled or changed appointment times.
- Analyzed sales data for strategic planning and resource allocation.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Responded to customer requests for products, services, and company information.
- Assisted store manager in meeting standards for customer service and quality.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Established a welcoming atmosphere to encourage repeat business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Personal Assistant/Private Nanny
Milieu Creative
02.2018 - 12.2023
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Accomplished project deadlines by assisting with task completion whenever required.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Maintained entire family's schedule and organized events.
- Provided emotional support and companionship to clients.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Coordinated appointments with medical professionals.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Transported children to and from activities using personal or family vehicle.
- Taught children basic life skills, manners and personal hygiene.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Store Team Member
The Storehouse
06.2020 - 06.2021
- Conducted inventory checks to maintain accurate stock levels.
- Increased store organization with regular restocking and tidying of merchandise.
- Enhanced customer satisfaction by quickly resolving complaints and inquiries.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Delivered prompt checkout service by operating cash register and processing transactions.
- Prepared merchandise displays to promote sales and attract customers.
- Maintained cleanliness and safety standards, ensuring pleasant shopping atmosphere.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves well stocked.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.
- Trained new team members, ensuring they were well-prepared for their roles.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
Receptionist
Cottesloe Sports Physio
10.2018 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Cafe Manager
The Other Side Cafe
11.2014 - 10.2018
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Secured daily cash by verifying totals and making nightly deposits.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Initiated community events and workshops at cafe, creating vibrant and engaging space for locals.
- Enhanced cafe's ambiance with curated music playlists and local art displays, making it community hub.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Accomplished multiple tasks within established timeframes.
Beauty Therapist
Self Empolyed
01.2008 - 10.2014
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Educated clients on care processes and advised on further care and products.
- Processed payments, entering sales in register for prompt customer service.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Maintained counter and display areas for cleanliness and organization.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Advanced Diploma - Beauty Therapy
The Gordon
Geelong, VIC2006
Skills
- Customer service
- Team leadership qualities
- Friendly, outgoing, patient and empathic
- Time management capabilities
- Conflict resolution strategies
- Appointment scheduling efficiency
- Marketing and promotion ideas
- Highly motivated
- Multitasking and organization
- A clear communicator
- An active listener
- All careers having customer engagement
- Problem-solving
- Verbal and written communication
Timeline
Store Team Member
The Storehouse
06.2020 - 06.2021
Spa Receptionist
Heartwood
10.2019 - 12.2024
Receptionist
Cottesloe Sports Physio
10.2018 - 10.2019
Personal Assistant/Private Nanny
Milieu Creative
02.2018 - 12.2023
Head Beauty Therapist
Self Employed
11.2014 - Current
Cafe Manager
The Other Side Cafe
11.2014 - 10.2018
Beauty Therapist
Self Empolyed
01.2008 - 10.2014
Advanced Diploma - Beauty Therapy
The Gordon
Similar Profiles
Eviein JohnsonEviein Johnson
Event Coordinator at Self EmployedEvent Coordinator at Self Employed
Igor KhomenkoIgor Khomenko
Software Developer at Self EmployedSoftware Developer at Self Employed
Reese KeeneyReese Keeney
Pet Caregiver at Self EmployedPet Caregiver at Self Employed