Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Tiffany Staker

Broken Hill,New South Wales

Summary

A passionate and motivated Barista with demonstrated success in customer service, product presentation, and inventory management. Skilled at crafting delicious coffee drinks and developing positive customer relationships. Enthusiastic candidate with experience serving customers in busy cafe environments. Possesses strong customer service, communication, and interpersonal skills. Proven track record of creating a welcoming atmosphere and providing high-quality service to customers. Skilled in the preparation, presentation, and sale of specialty coffee drinks, pastries, and other cafe items. Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency. Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence. Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Service Advisor

Far West Auto
04.2024 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

BARISTA

The Argent on Argent Cafe
02.2024 - 04.2024
  • Operated cash registers and handled cash and card transactions
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
  • Welcomed customers and answered questions regarding menu items and preparation methods
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
  • Performed cash handling duties accurately and efficiently to ensure accurate accounting records
  • Maintained clean and healthy environment by following proper safety and sanitation regulations
  • Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
  • Maintained an efficient workflow by restocking supplies as needed throughout the day
  • Presented and explained drink menu, answering questions to educate customers
  • Prepared teas, hot chocolate, and other non-coffee drinks for customers
  • Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines
  • Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.

RETAIL SHOP ASSISTANT

Totally workwear
12.2023 - 02.2024
  • Assisted customers in locating desired products throughout the store promptly
  • Implemented effective strategies for upselling products to increase sales volume
  • Developed excellent communication skills through frequent interactions with customers and colleagues
  • Maintained cleanliness of the store premises by performing regular cleaning activities
  • Handled stock management duties such as receiving shipments, stocking shelves and replenishing inventory items on time
  • Performed opening and closing procedures for the retail shop including counting money and balancing registers
  • Provided friendly customer service by greeting customers upon entering the store, offering assistance and responding to inquiries appropriately
  • Utilized product knowledge to provide information about merchandise features, prices, availability
  • Conducted regular price checks to ensure accurate pricing of all items within the store.

STORE MANAGER

Dimmeys
02.2022 - 11.2023
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
  • Interviewed and hired prospective employees according to team needs
  • Oversaw day-to-day store operations to foster efficient and profitable operations
  • Mentored new employees on store policies and procedures while providing guidance and support in their roles
  • Created weekly work schedules to meet staffing needs while controlling labor costs
  • Stocked and organized products in storage spaces and retail shelves
  • Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
  • Arranged store cleanings and renovations during periods of low customer traffic.

HILL FREIGHT CENTRE

03.2017 - 03.2018
  • Administration, cash handling, answering phones, customer services, accounts, collection detailer, parcel collection.

KFC BROKEN HILL

01.2014 - 02.2015
  • Cash handling, customer services.

Education

DEGREE -

BROKEN HILL HIGH SCHOOL

Skills

  • Customer service
  • Computer literate
  • Accounts
  • Answering telephone
  • Open and closing store
  • Coffee expertise
  • Espresso machine operation
  • POS Systems
  • Food Preparation
  • Ordering Procedures
  • Cash Handling
  • Safe Food Handling
  • Sandwich preparation
  • Friendly and outgoing
  • Retail Management

Additional Information

DATES FROM 2013 TO 2014 JOB TITLE, CUSTOMER SERVICE. WOOLWORTHS BROKEN HILL CUSTOMER ENQUIRIES, CUSTOMER SERVICE, CASH HANDLING, EFTPOS DATES FROM 2012 TO 2013 JOB TITLE, FOODLAND BROKEN HILL CASH HANDLING, CUSTOMER SERVICE, PACKING SELVES, EFTPOS DATES FROM 2021 TO 2021

References

References available upon request

Timeline

Service Advisor

Far West Auto
04.2024 - Current

BARISTA

The Argent on Argent Cafe
02.2024 - 04.2024

RETAIL SHOP ASSISTANT

Totally workwear
12.2023 - 02.2024

STORE MANAGER

Dimmeys
02.2022 - 11.2023

HILL FREIGHT CENTRE

03.2017 - 03.2018

KFC BROKEN HILL

01.2014 - 02.2015

DEGREE -

BROKEN HILL HIGH SCHOOL
Tiffany Staker