Tiffany Wakeling
Koonawarra ,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
16
16
years of professional experience
Work History
Shift Manager
Mcdonalds
04.2008 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Implemented policies and standard operating procedures for continuous improvement.
- Exercised composure under pressure and in escalated customer service scenarios.
- Troubleshot equipment to reduce service calls and downtime.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked effectively in fast-paced environments.
Education
Year 10 -
Kanahooka High School
Kanahooka, NSW2007
Skills
- Problem Resolution
- Teamwork and Collaboration
- Verbal Communication
- First Aid/CPR
- Multitasking Abilities
- Active Listening
- Attention to Detail
- Social Perceptiveness
- Task Prioritization
- Organization and Time Management
- Supervision and leadership
- Relationship Building
- Excellent Communication
- Cash handling expertise
- Reliable and Responsible
- Honest and Dependable
- Customer Service
- Customer Focus
- Cash Handling
Timeline
Shift Manager
Mcdonalds
04.2008 - Current
Year 10 -
Kanahooka High School