Tiffany Bolter
Ingleburn
Summary
Dynamic and adaptable, I have excelled as a Party Coordinator & Fun Leader at Zone Bowling, where I enhanced guest loyalty and drove continuous improvement through meticulous attention to detail and exceptional problem-solving skills. My background also includes impactful roles in childcare, underscoring my strong multitasking abilities and commitment to safety and learning.
Overview
7
7
years of professional experience
Work History
Birthday Party Coordinator & Shift Manager
Zone Bowling
02.2023 - Current
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Increased repeat business through exceptional customer service and personalized attention to detail in every aspect of the event planning process.
- Maintained detailed records of past events as references for future improvements or troubleshooting issues that may arise during subsequent parties.
- Managed client bookings, correspondence, and billing to maintain organized records and ensure clear communication throughout the planning process.
- Analyzed customer feedback data to identify opportunities for improvement in the party coordination process, implementing changes where needed to drive continuous growth in overall performance standards.
- Utilized strong multitasking skills to juggle multiple projects simultaneously without compromising quality or attention to detail in any area of responsibility.
- Fostered a positive team environment among staff members by providing support, guidance, and constructive feedback as needed during events.
- Managed party staff schedules and assignments, ensuring adequate coverage for all aspects of the party while maintaining a smooth flow throughout the event.
Childcare Educator
Christian Elizabeth Early Learning Centre
08.2018 - 12.2024
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Continuously updated knowledge on best practices through professional development workshops and training sessions for consistent improvement in teaching methodologies.
Education
Certificate III - Early Childhood Education And Care
Australian Careers Business College
Liverpool, NSW11-2020
Skills
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Decision-making
- Conflict resolution
- Guest relations
- Staff management
- Crisis management
- Emergency procedures
- Efficient under pressure
- CPR and first aid
- Approachable
Accomplishments
- Fostered team development through continuous mentorship and facilitated additional training initiatives to enhance skill sets
- Consistently surpassed key performance indicators (KPIs) while driving an increase in positive customer reviews for both personal and team performance
- Managed classroom of 18 to 20 children ages 6 months to 3 years, maintaining a safe, nurturing environment.
- Supervised team of 23 staff members.
Timeline
Birthday Party Coordinator & Shift Manager
Zone Bowling
02.2023 - Current
Childcare Educator
Christian Elizabeth Early Learning Centre
08.2018 - 12.2024
Certificate III - Early Childhood Education And Care
Australian Careers Business College
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