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Tiger-Lee Monck
Coles Service Supervisor
Gillieston Heights,New South Wales
Summary
Experienced in customer service ascending the ranks to supervisor; bringing 6 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Currently studying for a Bachelors degree in Secondary Education and is seeking hands-on experience in the field.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Coles Supermarket
07.2018 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Scheduling and distributing workload among a large team.
Education
Bachelor of Secondary Education - Industrial Technology And Multimedia
University of Newcastle
Newcastle, NSW 04.2001 -
Certificate III - Aeronautical Radio Operator / Remote Pilot License
Hunter River High School
Heatherbrae, NSW 04.2001 -
Skills
- Problem-Solving
- Customer Friendliness
- Team Building and Leadership
- Conflict Resolution
- Child and Adolescent Psychology
- Technologically Proficient
Software
Microsoft Office 365
3D Rendering
Timeline
Customer Service Supervisor
Coles Supermarket
07.2018 - Current
Bachelor of Secondary Education - Industrial Technology And Multimedia
University of Newcastle
04.2001 -
Certificate III - Aeronautical Radio Operator / Remote Pilot License
Hunter River High School
04.2001 -
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