Tigist Ayana
Jane Brook,WA
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
14
14
years of professional experience
Work History
Bar Supervisor
Fana Bole Consumers Association 17-23 C.D.C
01.2022 - 12.2022
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Purchased supplies according to expected demand.
- Poured and prepared mixed drinks for over [Number] customers daily.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
Supervisor of Food Production
Fana Bole Consumers Association 17-23 C.D.C
10.2019 - 01.2021
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Reduced food waste by monitoring inventory levels and adjusting production plans accordingly.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Implemented continuous improvement initiatives that led to increased productivity rates while reducing operational expenses.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Supervised food presentation and plating to enhance visual appeal.
Receptionist
Fana Bole Consumers Association 17-23 C.D.C
09.2018 - 10.2019
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Resolved customer problems and complaints.
Bartender
Fana Bole Consumers Association 17-23 C.D.C
04.2013 - 09.2018
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Helped management plan and serve bar menu exceeding customer expectations.
- Completed requisitions to maintain required stock par levels.
Cashier
Fana Bole Consumers Association 17-23 C.D.C
12.2008 - 04.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Upsold additional products and services to customers, increasing revenue.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Wonji 1st Grade in East Shewa Region
Ethiopia02.1987
Skills
- Policy Implementation
- Process Monitoring and Improvement
- Team Collaboration
- Inventory Management
- Food Assembly Supervision
- Rule Enforcement
- Personnel Data Reporting
- Food Safety
- Schedule oversight
Languages
Amharic
Native or Bilingual
English
Limited Working
Timeline
Bar Supervisor
Fana Bole Consumers Association 17-23 C.D.C
01.2022 - 12.2022
Supervisor of Food Production
Fana Bole Consumers Association 17-23 C.D.C
10.2019 - 01.2021
Receptionist
Fana Bole Consumers Association 17-23 C.D.C
09.2018 - 10.2019
Bartender
Fana Bole Consumers Association 17-23 C.D.C
04.2013 - 09.2018
Cashier
Fana Bole Consumers Association 17-23 C.D.C
12.2008 - 04.2013
Wonji 1st Grade in East Shewa Region
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