Tigrent Yosswanta
Summary
Experienced food service professional with strong background in efficiently managing food and beverage operations. Adept at maintaining high standards of customer service, ensuring satisfaction, and fostering collaborative team environment. Known for flexibility in adapting to changing needs, delivering consistent, reliable results, and excelling in multitasking, communication, and attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant/Barista All-Rounder
Sheraton Grand Mirage Resort, Port Douglas
06.2023 - Current
- Managed daily operations, ensuring efficient workflow during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Packaged bagels, muffins and other food items for customer purchase.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Contact: Nilkumar Modi (Restaurant Manager)- nilkumar.modi@sheraton.com / +61416663197
Waitstaff (Casual)
Stedmans Hospitality and Training Pty.Ltd
02.2023 - Current
- Company Overview: A function event company that provide waitstaff
- Mise-en-place before operations,sending the food and beverage to the guests, making coffee order, Deep cleaning after each operations
- Achievements/Tasks
- Contact : Peta Valos - Peta@stedmans.com.au
Waitstaff (Casual)
Chancery Lane/ Scott Pickett Group
02.2023 - Current
- Sending the food to the guests, preparing mise-en-place for restaurant operations, double check the food before sending to the guests, make sure to attend to the guests needs, serving the foods as well as the beverages
- Achievements/Tasks
- Contact : Liam Burns - liamburns@chancerylane.com.au
Comis de Rang (Assistant Waiter) (FT)
Murano Restaurant / Celebrity Cruises
01.2022 - 10.2022
- Become Employee of the month period of May 2022/ Preparing Mise-En-Place for restaurant operations, Sending the food to the guests, double check the food before sending to the guests or to the waiter, Setting up the restaurant for operations, helping the waiter with the inventory of the restaurant, doing the United States Public Health cleaning.
- Achievements/Tasks
Assistant Waiter (FT)
Main Dining Room/ Celebrity Cruises
12.2019 - 01.2022
- Sending the food to the guests, helping the waiter prepare everything before the operations, doing the United States Public Health cleaning.
- Achievements/Tasks
Waiter (FT)
Waldorf Astoria Ras al Khaimah/ Hilton Hotel
07.2016 - 04.2019
- Greet the guests according to the luxury standard, set the stations and tables, communicate with the guests using the luxury language , holding the stations, making and checking the bills, serving the food and the beverage
- Achievements/Tasks
Education
Hospitality Management -
Petra Christian University
08.2015
Skills
- Adaptability under pressure
- Reliability and punctuality
- Guest services
- Espresso machine operation
- Time management
- Espresso preparation
- Allergy awareness
- Customer service
- POS system operation
- Payment processing including cash handling
Accomplishments
- Outstanding Care for Associates Winner (Quarter 4,2023. Quarter 3,2024)
- Outstanding Care for Guests Nominee (Quarter 4, 2023. Quarter 4, 2024)
- Rising Star Nominee (Quarter 3, 2024)
- Employee of the Month (May 2022)
Certification
- Responsible Service of Alcohol (02/2023 - 02/2026)
Timeline
Food and Beverage Attendant/Barista All-Rounder
Sheraton Grand Mirage Resort, Port Douglas
06.2023 - Current
Waitstaff (Casual)
Stedmans Hospitality and Training Pty.Ltd
02.2023 - Current
Waitstaff (Casual)
Chancery Lane/ Scott Pickett Group
02.2023 - Current
Comis de Rang (Assistant Waiter) (FT)
Murano Restaurant / Celebrity Cruises
01.2022 - 10.2022
Assistant Waiter (FT)
Main Dining Room/ Celebrity Cruises
12.2019 - 01.2022
Waiter (FT)
Waldorf Astoria Ras al Khaimah/ Hilton Hotel
07.2016 - 04.2019
Hospitality Management -
Petra Christian University
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