Tiiria Edwards
Coomera,QLD
Summary
I am a dedicated professional with extensive experience in insurance support, customer service, and team leadership within corporate and retail environments. I have a proven track record of effectively managing sensitive claims at ACC (NZ), resolving complex customer issues, and fostering strong stakeholder relationships. Equipped with exceptional communication, organisational, and case management skills, I am eager to contribute to Hollard’s dynamic, customer-focused team in a fast-paced role.
Overview
8
8
years of professional experience
Work History
Store Manager
Rebel Sports
Rotorua, NZ
02.2020 - 05.2025
- Led a team of 10+ in a high-volume retail environment, ensuring smooth operations and strong team cohesion
- Delivered exceptional customer service, managing complaints and refunds with empathy and professionalism
- Coordinated logistics, stock management, and compliance-related responsibilities
- Trained and mentored new staff in customer communication and issue resolution
Recovery Partner (Insurance Case Worker)
ACC
Hamilton, NZ
06.2017 - 02.2020
- Managed injury claims for a broad client base, providing empathetic and accurate guidance through recovery
- Liaised with insurers and medical providers to align coverage and minimise claim duplication
- Maintained comprehensive and confidential client records in line with regulatory requirements
- Acted as a point of contact for claimants, providing clarity, support, and reassurance throughout their journeys
Education
NCEA Level 3 -
Rotorua Girls High School
Rotorua, NZ01.2016
Skills
- Claims Support
- Customer Liaison
- Insurance Coordination
- Case Coordination
- Conflict Resolution
- Complaint Handling
- Call Handling
- Active Listening
- Data Integrity
- Documentation
- Team Leadership
- Mentoring
- Microsoft Office
- CRM Systems
- Empathy
- Integrity
- Cultural Awareness
References
Samantha Clarke, General Manager, Rebel Sports, 020 4032 1798
Timeline
Store Manager
Rebel Sports
02.2020 - 05.2025
Recovery Partner (Insurance Case Worker)
ACC
06.2017 - 02.2020
NCEA Level 3 -
Rotorua Girls High School
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