Tijana Andric
3rd Year Psychology Student
Mansfield
Summary
Motivated third-year psychology student, eager to secure a position in a psychology-based environment. Recognized for dedication, efficiency, reliability, and strong teamwork skills. Brings excellent client and patient service, proactive problem-solving, and effective communication to the table. Has a passion for psychology and care, paired with a positive, adaptable nature and is quick to learn and ready to contribute to a dynamic healthcare team.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Medical Administrative Assistant
Sunnybank Specialist Suites
2022.10 - Current
- Worked closely with medical specialists assisting with providing care to patients and families with developmental and psychosocial disorders
- Intensively liaised with patients and families to facilitate a positive and comprehensive experience by assisting with registration and addressing various queries
- Maintained the clinic's patient database, scheduling and resolving patient appointments and inquiries (face-to-face and digitally)
- Coordinated with medical staff and support services to ensure smooth running of the clinic’s operations
- Assisted with billing and insurance claim related tasks and liaised with Medicare and other external health professionals
Crisis Supporter Volunteer
Lifeline
2024.09 - Current
- Company Overview: Crisis Support organization in Australia
- Provide emotional support and assistance with the CARE Framework to individuals in crisis through active listening and effective communication
- Assess and address the immediate needs of callers, ensuring safety and connecting them with appropriate resources when needed
- Maintain a non-judgmental and empathetic approach to build trust and rapport with callers
- Crisis Support organization in Australia
Mentor
UQ Get Psyched
2025.02 - Current
- Provide guidance and support to psychology students, fostering academic growth and personal development
- Strengthen mentees’ confidence and resilience through effective communication and active listening
- Demonstrate leadership by facilitating peer networking
Kitchen Volunteer
FareShare
2023.07 - 2024.05
- Provided efficient and timely food preparation services to aid the community
- Collaborated with team members to maintain efficient and timely delivery
- Demonstrated flexibility in handling various tasks/responsibilities in a fast-paced kitchen environment
Retail Sales Associate
MYER
2019.08 - 2022.10
- Demonstrated great sales performance, regularly exceeding personal and team KPIs
- Continuously demonstrated superior customer relationship skills and solution-oriented responses, face-to-face and over the phone
- Seamlessly worked in a busy, high traffic environment with efficient and proactive management of multiple work tasks
- On several occasions acted as a Team Leader while supervising and training junior staff members
- Proficient use of Point of Sale (POS) systems to manage payments and refunds
Education
Bachelor of Psychological Sciences -
University of Queensland
Brisbane, QLD 2022.04 - Current
Queensland Certificate of Eduation -
Brisbane State High School
Brisbane, QLD 2016.01 - 2021.01
Skills
Patient and Client Liaising
Crisis intervention techniques
Collaboration with Healthcare Professionals
Effective Time Management
Interpersonal communication
Creative Problem Solving
Ability to Work Under Pressure
Efficient Conflict Resolution
Proficiency in MS Office and Practice Management Software
Certification
Certificate II Active Volunteering
Timeline
Mentor
UQ Get Psyched
2025.02 - Current
Crisis Supporter Volunteer
Lifeline
2024.09 - Current
Kitchen Volunteer
FareShare
2023.07 - 2024.05
Medical Administrative Assistant
Sunnybank Specialist Suites
2022.10 - Current
Bachelor of Psychological Sciences -
University of Queensland
2022.04 - Current
CPR Certificate
2021-11
Certificate II Active Volunteering
2020-12
Retail Sales Associate
MYER
2019.08 - 2022.10
Queensland Certificate of Eduation -
Brisbane State High School
2016.01 - 2021.01