Tijana Radanovic

Summary:

As a Disability Employment Services (DES) Career Consultant my role is to help people with disabilities, injuries, or health conditions find and keep meaningful employment. Here’s a brief summary of what they do:

• Conducted comprehensive assessments to identify client strengths, weaknesses, and career goals for optimal guidance.
• Developed strategic marketing tools such as resumes, cover letters, and LinkedIn profiles for effective job search results.
• Assess client needs: Identify skills, interests, and any barriers to employment.
• Create tailored job plans: Develop individual strategies to help clients become job-ready.
• Provide job search support: Assist with resumes, applications, interview preparation, and job matching.
• Engage with employers: Source suitable job opportunities and negotiate workplace adjustments if needed.
• Deliver ongoing support: Help clients maintain employment with follow-up services, mentoring, or training.
• Meet compliance requirements: Ensure all reporting, administration, and mutual obligation requirements are met.

As an Interior Design Consultant I helped clients improve the look, feel, and functionality of interior spaces. Here's a brief summary of my duties in this role:

• Meet with clients to understand their needs, style preferences, and budget.
• Develop design concepts including layout, colour schemes, furniture, lighting, and décor.
• Select materials and furnishings that align with the design vision and budget.
• Create mood boards, floor plans, or 3D renderings to communicate ideas visually.
• Coordinate with suppliers, contractors, and tradespeople to bring the design to life.
• Oversee the implementation to ensure the project stays on track and meets quality standards.
• Conducted site visits during construction phase to ensure adherence to design specifications as well as troubleshoot any issues that arose.
• Streamlined internal processes by implementing efficient project management tools for superior organization.

My goal was to create aesthetically pleasing and functional spaces that reflect the client’s personality and practical needs.

The role involves both administrative tasks and direct client interaction, aiming to help people achieve sustainable employment while meeting contractual targets.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assist job seekers: Help clients find suitable employment by identifying their skills, interests, and barriers to work.
• Develop tailored job plans: Create individual strategies and action plans to help clients meet their employment goals.
• Provide job search support: Guide clients in writing resumes, cover letters, job applications, and prepare them for interviews.
• Build relationships with employers: Source job opportunities, negotiate placements, and promote job seekers to employers.
• Offer ongoing support: Follow up with clients and employers to ensure job placement success and provide additional assistance when needed.
• Monitor compliance: Ensure clients meet government requirements, including attending appointments and fulfilling mutual obligations (e.g., Centrelink requirements).
• Record keeping and reporting: Maintain accurate client records and provide regular updates on client progress and employment outcomes.

This role focussed on managing logistics to ensure smooth and efficient stock flow, contributing to the seamless operation of Lorna Jane's retail and online presence.

• Oversee stock management: Ensure accurate inventory levels, stock organization, and timely replenishment of stock across stores and distribution centres.
• Coordinate logistics: Manage the inbound and outbound flow of goods, including coordinating deliveries and shipments to meet demand and ensure stock availability.
• Team leadership: Supervise, train, and support the logistics team to ensure effective operations and high standards of customer service.
• Stock auditing and reporting: Conduct regular stock checks, audits, and report on stock levels, discrepancies, and trends.
• Optimise storage and layout: Ensure efficient storage and layout of products in warehouses and retail locations to maximize space and improve accessibility.
• Collaboration with other departments: Work closely with the retail, supply chain, and operations teams to ensure timely deliveries and efficient stock management.
• Maintain safety standards: Ensure that all logistics operations follow safety regulations and that the team works in a safe environment.
• Championed process improvement projects within the organization by identifying areas for potential optimization, proposing solutions, and leading teams in the successful execution of change initiatives.
• Reduced logistical errors by regularly auditing inventory levels, stock locations, and shipping documentation.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.