Tijen Eski
Melbourne
Summary
A results-driven professional with 5+ years in Building & Facilities Management. Expertise in optimizing service delivery, risk management, and preventive maintenance to ensure seamless operations across commercial and retail properties. Skilled in managing stakeholder relationships, driving continuous improvement to foster a customer-centric environment. Adept at ensuring compliance and delivering high-quality services that enhance the workplace experience and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Commercial Facilities Manager
Cushman & Wakefield
12.2019 - Current
- 5+ years of building & facilities management experience, overseeing operations, maintenance, and service delivery for a diverse portfolio.
- Managed the transition of assets from development to operational stage, leading the Defects Liability Period (DLP) process to ensure a seamless handover and adherence to quality standards.
- Collaborated with cross-functional teams and external contractors, ensuring the efficient delivery of building services while fostering strong stakeholder relationships and consistently exceeding customer expectations.
- Optimized hard and soft services to enhance workplace experience, ensuring a high-quality, seamless environment for both colleagues and visitors.
- Developed and implemented preventive maintenance schedules, optimizing equipment lifespan, improving sustainability, and minimizing downtime.
- Ensured compliance with relevant regulations and building codes, maintaining safety standards and operational excellence across all facilities.
Network Facilities Manager
Cushman & Wakefield
06.2018 - 12.2019
- Managed a diverse portfolio of 120 commercial, retail, banking, and ATM properties across Metropolitan Melbourne and Regional Victoria, ensuring optimal operational performance.
- Led tenant and stakeholder relationships, coordinating effectively between property agents, landlords, and retail center management to meet business and customer needs.
- Oversaw commercial property transitions, ensuring timely delivery of make-good requirements in compliance with lease agreements and minimizing operational disruptions.
- Conducted site safety and quality audits, identifying potential risks and implementing corrective actions to maintain compliance and high standards.
- Supervised repair and maintenance activities, ensuring the prompt resolution of breakdowns and preventing service interruptions.
Transition Transformation Coordinator
Cushman & Wakefield
11.2016 - 06.2018
- Experienced in managing client transitions and onboarding, overseeing the integration of policies, processes, and account initiation while aligning business objectives to establish core KPIs for efficient facilities management.
- Partnered with existing clients to assess and adapt to changes in their business practices, ensuring seamless transitions and the continued delivery of optimal facilities management as clients evolve, expand, and adapt to new needs.
Customer Experience Center 2IC
Cushman & Wakefield
08.2015 - 11.2016
- Supported the Call Center Manager in overseeing daily operations, managing team performance, and ensuring high service standards.
- Implemented process improvements to enhance customer satisfaction and operational efficiency, driving continuous improvements in service delivery.
Education
Mill Park Secondary College
Skills
- Stakeholder Management
- Service Excellence
- Strategic Planning & Execution
- Preventative Maintenance
- Asset Lifecycle Management
- Cross-Functional Collaboration
Certification
- Working At Heights License
- White Card (Construction Induction Training)
- Permit Writing License
Timeline
Commercial Facilities Manager
Cushman & Wakefield
12.2019 - Current
Network Facilities Manager
Cushman & Wakefield
06.2018 - 12.2019
Transition Transformation Coordinator
Cushman & Wakefield
11.2016 - 06.2018
Customer Experience Center 2IC
Cushman & Wakefield
08.2015 - 11.2016
Mill Park Secondary College
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