Tijo Johny Thomas
West Leederville
Summary
Detail-oriented and proactive professional with a Master's in Supply Chain and Logistics Management and over 5 years of experience in operational leadership, logistics coordination, and team management across diverse industries. Currently serving as an Area Manager at Costco Wholesale, overseeing merchandise logistics, team development, and process optimization. Proven ability to manage shipments, streamline warehouse operations, and collaborate across departments to ensure efficiency and compliance. Equipped with strong communication skills, a hands-on work ethic, and a passion for continuous learning, I am eager to contribute to Metso’s commitment to sustainable logistics and global excellence.
Overview
2026
2026
years of professional experience
Work History
AREA MANAGER
COSTCO WHOLESALE
11.2023 - Current
- Effectively develop, coach, and direct center personnel, ensuring optimal team performance and accountability
- Engage actively in the employment process, providing recommendations for hiring, promotions, and terminations, and participate in employee evaluations
- Handle concerns with tact and discretion, adhering to company policies
- Oversee timecard approvals and ensure compliance with center area and general safety standards
- Maintain the warehouse in 'Showtime Ready' condition daily
- Lead seasonal merchandise transitions and ensure timely and proper certification and training of staff
- Liaise with Merchandise Managers and Buyers to manage merchandise logistics, including quantity, price, and supplier interactions
- Develop and implement sales and merchandising strategies, coordinate merchandise logistics, and participate in stock management
- Analyze sales and productivity data to devise loss prevention strategies
- Maintain up-to-date knowledge of center merchandise and ensure accurate signage
- Provide prompt and courteous service to members, employees, and suppliers, and assist in other warehouse departments as needed
SUPERVISOR
COSTCO WHOLESALE
03.2020 - 11.2023
- Oversaw daily operations at the front end, ensuring optimal member service and operational efficiency
- Managed register activities, including fund increases, price verifications, and register system troubleshooting
- Coordinated staffing requirements based on member traffic, ensuring productivity and effective staff utilization
- Led team development through training, performance reviews, and continuous feedback
- Actively participated in hiring processes and recommended candidates for further interviews
- Maintained safety protocols and supported promotional activities to enhance department productivity
- Additionally, managed scheduling, supply ordering, equipment maintenance, and conducted safety and merchandise return audits, further supporting the overall management team and department needs
LOGISTICS ASSISTANT
DAVID JONES
12.2018 - 12.2019
- Managed billing processes, distributed and filed paperwork, processed customer payments, and ensured compliance with import/export laws to minimize delays
- Documented incoming materials in the 'Sims' system, prepared daily operational reports, maintained accurate stock records, and efficiently picked products based on route requirements
- Led warehouse improvement initiatives and handled logistics for incoming stock, enhancing operational efficiencies and ensuring precise material distribution
FOOD SERVICE ASSISTANT
LANGFORD GRANGE
- Consistently delivered professional, friendly, and engaging service; followed detailed checklists for smooth shift transitions; stocked and maintained grocery shelves, bulk bins, freezer and dairy cases; managed table settings by promptly removing courses, replacing utensils, and refilling beverages; assisted with bussing and restaging tables; sanitized kitchen tools and equipment with company-approved supplies; promptly cleaned spills to enhance safety; supported kitchen staff by preparing vegetables, fruits, and sauces; and adhered to strict handling and sanitation standards to ensure food safety
KITCHEN HELPER
1001 NIGHTS RESTAURENT
07.2016 - 12.2016
- Operated standard kitchen equipment with a focus on safety and sanitation; prepared dishes for catering events and high-volume shifts; maintained clean and organized kitchen stations to enhance efficiency; assisted chefs with food preparation and presentation; provided carry-out service to customers; weighed and labeled products; continually folded napkins to ensure supply readiness; and efficiently processed transactions using the MICROS system to ensure prompt service
STORE MANAGER
AROMA THAI DAY SPA
03.2014 - 03.2015
- Hired, trained, and evaluated sales and marketing personnel, enhancing team capabilities and performance; monitored store security, handling incidents with professionalism; strategically assigned employees to optimize operational efficiency; developed new associates on POS systems and essential sales tactics; managed financial transactions, including counting cash drawers and making bank deposits; significantly increased sales volume by 35% within one year; conducted interviews and made informed staffing decisions; and performed quarterly store inventories to maintain accurate stock levels
CUSTOMER RELATIONS EXECUTIVE
LULU INTERNATIONAL
06.2013 - 02.2014
- Handled all customer relations issues gracefully in line with company policies; responded comprehensively and professionally to customer inquiries; served as the primary liaison between customers, management, and the sales team; employed open-ended questions to accurately assess customer needs; provided detailed product information and current promotions; and utilized proper telephone etiquette, asking in-depth questions to promptly resolve customer issues
FRONT END ASSOCIATE
GRT GRAND
06.2012 - 02.2013
- Answered guest inquiries and guided them to local points of interest; maintained cleanliness and organization of the front desk area; performed daily bookkeeping tasks; fulfilled special customer requests; sorted mail and managed important data; maintained accurate account records; reported maintenance issues; arranged accommodations and travel for visitors; operated communications equipment; ensured financial data accuracy; promptly and appropriately handled customer calls; professionally resolved complaints with a focus on customer satisfaction; and maintained effective daily communication with sales, marketing, and administrative teams
Education
MASTERS - SUPPLY CHAIN AND LOGISTICS MANAGEMENT
RMIT UNIVERSITY
06.2018
BACHELOR - HOTEL MANAGEMENT AND CATERING TECHNOLOGY
UNIVERSITY OF KERALA
06.2012
Skills
- Operational Management
- Technical Proficiency
- POS system operation
- Working with diverse people
- Strong work ethic
- Logistics Coordination & Documentation
- Shipment Tracking & Customs Support
- Time Management & Attention to Detail
- Proactive Problem Solving
- Effective Communication & Team Collaboration
- Adaptability & Willingness to Learn
Languages
ENGLISH
MALAYALAM
TAMIL
Timeline
AREA MANAGER
COSTCO WHOLESALE
11.2023 - Current
SUPERVISOR
COSTCO WHOLESALE
03.2020 - 11.2023
LOGISTICS ASSISTANT
DAVID JONES
12.2018 - 12.2019
KITCHEN HELPER
1001 NIGHTS RESTAURENT
07.2016 - 12.2016
STORE MANAGER
AROMA THAI DAY SPA
03.2014 - 03.2015
CUSTOMER RELATIONS EXECUTIVE
LULU INTERNATIONAL
06.2013 - 02.2014
FRONT END ASSOCIATE
GRT GRAND
06.2012 - 02.2013
BACHELOR - HOTEL MANAGEMENT AND CATERING TECHNOLOGY
UNIVERSITY OF KERALA
FOOD SERVICE ASSISTANT
LANGFORD GRANGE
MASTERS - SUPPLY CHAIN AND LOGISTICS MANAGEMENT
RMIT UNIVERSITY
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