Tilak Goud Gyarala
Sydney,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Infinx Services Private
12.2018 - 03.2023
- Responded promptly and professionally to customer inquiries via phone, email, and live chat.
- Firstly we will contact the customer via phone or email to take their insurance details.
- Contacting to the insurance company to make sure the data regarding the patient coverage submitted is valid and genuine.
- Checking on patients benefits and getting prior-authorization if needed.
- Contact the patient to schedule an appointment.
- Sharing TAT,STAT,Production and Quality reports and dashboards with client on daily basis.
- Meeting the client SLA's in production and Quality.
- Maintained accurate and detailed records of client interactions and transactions.
- Interacting with Onshore Clients for new updates and training in process.
- I'm well versed with making reports,documenting the data and information.
- Collaborated with cross-functional teams to address Client issues and improve overall service quality.
Education
Associate of Arts -
Miller High School
Miller, NSW04.2017
Skills
- Clerical Support
- Appointment Scheduling
- Team Collaboration
- Customer Support
- Inventory Control
- Quick Learner
- Positive Attitude
Timeline
Customer Service Associate
Infinx Services Private
12.2018 - 03.2023
Associate of Arts -
Miller High School
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