Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tillie Naprelac

Somerville,VIC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Fresh Service Team Member

Woolworths
09.2021 - Current
  • Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
  • Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
  • Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
  • Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
  • Assisted in training new team members, ensuring adherence to company standards and policies.
  • Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
  • Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
  • Supported fellow team members during high-volume periods by effectively multitasking between various roles when needed.
  • Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Encouraged service members to provide meaningful service to customers and successfully complete shifts.
  • Consistently followed safety protocols during food preparation and handling, minimizing potential hazards in the workplace.
  • Managed inventory levels efficiently, reducing waste while maintaining proper stock levels for optimal daily operations.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Sought ways to improve processes and services provided.

Retail Team Member

Kmart
05.2020 - 10.2021
  • Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
  • Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
  • Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
  • Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
  • Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
  • Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
  • Participated in loss prevention efforts by monitoring customer activity and reporting suspicious behavior to management.
  • Provided personalized shopping assistance to customers through active listening and tailored recommendations based on their needs.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Worked with loss prevention in monitoring shopper behavior.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Wait Staff Member

Steamin Mugs
06.2021 - 08.2021
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.

Service Team Member

KFC
05.2019 - 05.2020
  • Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
  • Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
  • Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
  • Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
  • Assisted in training new team members, ensuring adherence to company standards and policies.
  • Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
  • Supported fellow team members during high-volume periods by effectively multitasking between various roles when needed.
  • Adapted quickly to changing priorities and demands throughout shifts, maintaining productivity even under pressure.
  • Prepared food items consistently according to quality standards, ensuring customer satisfaction with each order.
  • Encouraged service members to provide meaningful service to customers and successfully complete shifts.
  • Executed cash transactions accurately, maintaining proper cash handling procedures to minimize discrepancies at the end of shifts.
  • Consistently followed safety protocols during food preparation and handling, minimizing potential hazards in the workplace.

Education

Drouin Secondary College
05.2022

Drouin Primary School
11.2016

Drouin West Primary School
01.2012

Skills

  • Effective and open communication
  • Customer service
  • Active listener
  • Punctual
  • Reliable
  • Resilient
  • Communication
  • Critical thinking
  • Adaptability
  • Attention to detail
  • Leadership
  • Teamwork
  • Hard worker
  • Problem solving

Timeline

Fresh Service Team Member

Woolworths
09.2021 - Current

Wait Staff Member

Steamin Mugs
06.2021 - 08.2021

Retail Team Member

Kmart
05.2020 - 10.2021

Service Team Member

KFC
05.2019 - 05.2020

Drouin Secondary College

Drouin Primary School

Drouin West Primary School

Similar Profiles

CREATE PROFILE
Tillie Naprelac