Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TILLY DE-BARGETON

South Yarra,VIC

Summary

Having worked extensively within social housing domains, combined with my academic qualifications and professional certifications, I have gained exposure to and established various key skills, relating to project management, client engagements, strategic planning, and stakeholder communication. A highly proactive, self-motivated individual, with strong decision making and problem solving capabilities, I am now seeking to continue my career in housing with the core goal of ending homelessness utilising my extensive knowledge and experience within the housing sector.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Development Manager

LiveWest
04.2023 - Current
  • Rapport and relationship building with all relevant stakeholders, relating to development managers, colleagues, junior staff, and external agencies
  • Strategic planning and coordination of workloads on a daily basis, with a specialised focus on optimising efficiencies and meeting deadlines
  • Demonstrating key stakeholder communication and cross-departmental coordination capabilities when liaising with the wider team to deliver project objectives, in accordance with targets set by senior management
  • Project management duties, overseeing the delivery of new build homes
  • Attending site meetings and completing handovers independently, ensuring all key stakeholders remain updated on project progress
  • General administration duties, including filing, reporting and data entry
  • Implementation and adherence towards all relevant on-site procedures, relating to hazard awareness, risk assessment and health & safety

Housing Officer

LiveWest
08.2020 - 04.2023
  • Tenancy management, overseeing the management and allocation of housing units across a patch of 300 homes independently
  • Stakeholder engagement, building and maintaining strong relationships and communication channels with a variety of key stakeholders, liaising with tenants, senior management, local authorities and other external agencies
  • Exhibiting excellent client engagement skills when acting as the primary point of contact for existing and prospective tenants, with a focus on handling queries and providing information, to ensure an optimal service
  • Conducting regular property inspections and coordinating all necessary maintenance work, in accordance with outlined safety standards
  • Financial coordination, with regards to managing rent collection processes
  • Engaging directly with individuals from a wide range of backgrounds, utilising key positive communication and interpersonal skills to deal with any issues effectively, while considering different needs and circumstances

Lettings Advisor

LiveWest
03.2016 - 08.2020
  • Client engagements, exhibiting key communication and customer service skills when liaising with new and existing tenants, with a focus on handling queries and resolving any issues efficiently, to ensure optimal satisfaction
  • Demonstrating advanced service knowledge with providing guidance to tenants across all housing-related issues, including maintenance requests, rent collection processes, and tenancy application procedures
  • Preparing tenancy agreements in compliance with housing regulations
  • Engagement with targeted activities as set by senior management, with regards to exceeding re-let targets consistently, while achieving effective service delivery outcomes and high customer satisfaction rates

Education

ILM Level 3 - Leadership & Management

Bristol UWE

Level 3 Extended Business Diploma -

Truro College

GCSE - 7 GCSEs (including Maths and English)

Skills

  • Project Management
  • Stakeholder Communication
  • Client Engagements
  • Customer Service
  • Strategic Planning
  • Workload Management
  • Tenancy Management
  • Financial Coordination
  • Data Management
  • General Administration
  • Compliance
  • Social Media Management
  • IT Literate
  • Keystone
  • Sharefile

Certification

  • RICS APM Project Fundamentals
  • Leadership and Management Level 3 NVQ Diploma (Bristol UWE - PASS)
  • CIH Level 4 (PASS) (Chartered Institute of Housing - Housing Practise)
  • CIH Level 3 (PASS)
  • CIH Level 2 (PASS)

Timeline

Assistant Development Manager

LiveWest
04.2023 - Current

Housing Officer

LiveWest
08.2020 - 04.2023

Lettings Advisor

LiveWest
03.2016 - 08.2020

GCSE - 7 GCSEs (including Maths and English)

ILM Level 3 - Leadership & Management

Bristol UWE

Level 3 Extended Business Diploma -

Truro College

Similar Profiles

CREATE PROFILE
TILLY DE-BARGETON