Tilly Gillan

Strategic Planning and Execution:

• Develop and implement strategies to achieve departmental goals
• Monitor industry trends and adjust/implement strategies accordingly

Team Leadership:

• Coach and mentor team members, fostering a positive work environment
• Conduct performance evaluations to foster growth and performance improvements
• Design and implement reward and recognition initiatives

Training and Development:

• Identify training and development needs within the team
• Coordinate and deliver training sessions, workshops and seminars
• Provide coaching and support to managers and employees to enhance performance and development
• Coordinate leadership programs to cultivate future leaders

Operational Management:

• Oversee daily operations to ensure efficiency and effectiveness
• Implement, maintain and develop operating procedures

Financial Management:

• Develop and manage department budget
• Monitor financial performance and implement cost-control measures

Performance Analysis:

• Track key performance indicators (KPIs) and generate regular reports
• Identify areas for improvement and implement solutions

Cross-Functional Collaboration:

• Work closely with other departments to ensure alignment to support MRE objectives
• Facilitate communication and cooperation among team members and other departments

Compliance and Risk Management:

• Ensure adherence to company policies, legal guidelines and industry standards
• Identify potential risks and implement mitigation strategies

Strategic Planning and Execution:
 Develop and implement strategies to achieve departmental
goals
 Monitor industry trends and adjust/implement strategies
accordingly
Team Leadership:
 Coach and mentor team members, fostering a positive work
environment
 Conduct performance evaluations to foster growth and
performance improvements
 Design and implement reward and recognition initiatives
Training and Development:
 Identify training and development needs within the team
 Coordinate and deliver training sessions, workshops and
seminars
 Provide coaching and support to managers and employees to
enhance performance and development
 Coordinate leadership programs to cultivate future leaders
Operational Management:
 Oversee daily operations to ensure efficiency and effectiveness
 Implement, maintain and develop operating procedures
Financial Management:
 Develop and manage department budget
 Monitor financial performance and implement cost-control
measures
Performance Analysis:
 Track key performance indicators (KPIs) and generate regular
reports
 Identify areas for improvement and implement solutions
Cross-Functional Collaboration:
 Work closely with other departments to ensure alignment to
support MRE objectives
 Facilitate communication and cooperation among team
members and other departments

Compliance and Risk Management:
 Ensure adherence to company policies, legal guidelines and
industry standards
 Identify potential risks and implement mitigation strategiesSet performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

• Stayed current with industry developments through regular attendance at conferences, seminars, webinars, and other educational events.
• Collaborated with team members to develop customized investment solutions tailored to individual client needs and objectives.
• Mentored junior analysts on industry best practices, investment concepts, and the importance of maintaining a disciplined approach to portfolio management.
• Established valuable relationships within the financial community through networking efforts at industry events.
• Developed strong relationships with clients through consistent communication and attentive service, resulting in increased assets under management.

• Biggin and Scott Richmond for 1.5 years employed as a Senior Property Manager
• Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
• Streamlined property management processes for improved efficiency and cost savings.
• Investigated and resolved any tenant complaints.
• Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
• Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
• Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
• Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
• Conducted regular property inspections to ensure compliance with safety regulations and company standards.
• Attracted tenants by advertising vacancies and personally showed units to potential renters.
• Negotiated favorable lease terms with prospective tenants, securing long-term occupancy agreements.

• Biggin and Scott Richmond - 1.5 years as Property Manager
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.

• Biggin and Scott South Melbourne which then re-branded into Hodges South Melbourne - 1.5 years as a property manager assistant
• Developed comprehensive move-in/move-out procedures to streamline the process while minimizing potential disputes between tenants and management.
• Assisted in the successful acquisition of new properties, expanding the company''s portfolio.
• Organized tenant events, fostering a sense of community within the properties managed.
• Coordinated property maintenance projects, ensuring timely completion and minimal disruption to tenant routines.
• Processed rental applications efficiently to minimize vacancy periods while adhering to fair housing laws and company policies.
• Conducted property inspections to ensure compliance with local regulations and maintain a safe living environment for tenants.
• Assisted in lease negotiations, contributing to favorable terms for both landlord and tenant parties involved.
• Collaborated with Property Manager to develop marketing strategies, resulting in higher occupancy rates.
• Enhanced tenant satisfaction by addressing maintenance requests promptly and efficiently.
• Updated property listings regularly across various online platforms, attracting prospective tenants with accurate information and appealing visuals.

• Full Time: Front of house, food preparation, cashiering, supervision of junior staff, back of house food and beverage service, open and close of shop and catering events.
• Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.

• Front of house, food preparation, cashiering, supervision of junior staff, back of house food and beverage service and at catering events.

• Catering: Catering at Holmesglen Tafe as well as at school functions for specific events.

• Food and Beverage assistance, housekeeping, in room dining and functions.