Summary
Overview
Work History
Education
Skills
fashion
Timeline
Generic
Tilly Lewis

Tilly Lewis

Elwood,Victoria

Summary

Successful customer services assistant with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

2
2
years of professional experience

Work History

Customer Service Assistant

Bettys Burgers
04.2023 - Current
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.

Customer Service Assistant

KFC
09.2021 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained clean and organized work environment to maintain customer safety.

Kitchen Staff Member

Bettys Burgers
04.2023 - Current
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Lifted and carried heavy materials.
  • Trained new staff on food preparation and safety procedures.
  • Pushed, pulled and transported large loads and objects.

Education

No Degree -

Wesley College - St Kilda
St Kilda, VIC
10.2024

Skills

  • Till Counting
  • Cash Handling
  • Customer Service
  • Money Handling Abilities
  • Customer Relations
  • Employee Coaching
  • Store Maintenance
  • Calm Under Pressure
  • Problem Resolution
  • Sales Expertise
  • Sales and Upselling
  • Teamwork and Collaboration
  • Product Knowledge
  • Order and Refund Processing

fashion

 I have a profound passion for fashion and a keen eye for style 

Timeline

Customer Service Assistant

Bettys Burgers
04.2023 - Current

Kitchen Staff Member

Bettys Burgers
04.2023 - Current

Customer Service Assistant

KFC
09.2021 - 12.2022

No Degree -

Wesley College - St Kilda

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Tilly Lewis