- Playing Sports
- Animal Care
- Growing herbs, vegetables, or fruits in home gardens
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Reading
Tilly Millard
Portland
Summary
Developed strong customer service and communication skills in fast-paced hospitality environments. Demonstrates ability to handle diverse tasks and resolve issues efficiently. Offering a strong work ethic, positive attitude and genuine interest in helping others. Brings ability to quickly learn products and services ensuring accurate and efficient customer support. Proven ability to enhance customer satisfaction through effective problem resolution and teamwork. Proficient in cash handling and maintaining cleanliness standards, ensuring a safe and welcoming environment for all.
Overview
2
2
years of professional experience
Work History
Hospitality Worker
The Victoria Hotel
06.2024 - 01.2025
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Greeted customers with friendly and professional acknowledgment to build rapport.
- Handled customer complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Delivered training to new staff, ensuring high service standards were met.
- Worked events and functions, tailoring services to meet diverse client needs.
- Til operation and processing payments with focus on accuracy and correct cash-handling procedures.
Hospitality Worker
The Mill Cafe
04.2023 - 07.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Education
Victorian Certificate of Education -
Portland Secondary College
Portland, VIC01-2026
Skills
- Strong work ethic
- Exceptional customer service
- Customer relations
- Cleanliness standards
- Team collaboration
- Problem resolution
- Cash Handling
- Active listening
Interests
Timeline
Hospitality Worker
The Victoria Hotel
06.2024 - 01.2025
Hospitality Worker
The Mill Cafe
04.2023 - 07.2024
Victorian Certificate of Education -
Portland Secondary College
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