Tilly Schutz
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Full Time Sales Leader
Footlocker
07.2022 - Current
- Developing strong client relationships for sustained business growth and customer satisfaction.
- Cultivating a winning sales culture that fosters teamwork, motivation, and shared success among team members.
- Partnering with the store management team to assist in a varying range of tasks.
- Processing customer purchases quickly and accurately at the POS registers. Including but not limited to POS transactions, returns, employee discounts, banking, deposits and time sheets.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Kneeling, climbing ladders, reaching, pulling and unpacking store stock with weights varying from 10-20kg.
- Coordinated restocking of sales floor with current merchandise and signage for current promotions.
- Maintaining Cleanliness, Visual Presentation and organisation of the store.
Grape Picker 2022 Vintage
Dimchurch Vineyards
03.2022 - 05.2022
- Adapted quickly to variable weather conditions while maintaining consistent work pace and results during harvest season.
- Teamworking with people of various backgrounds to achieve a common goal.
- Maximized grape yield through efficient and organized management of harvesting tasks.
Customer Service
The Big Grill Nuriootpa
01.2021 - 11.2021
- Delivered exceptional customer service to every customer with extensive knowledge of products and services while creating welcoming, positive experiences.
- Collaborating with staff members to enhance experiences and exceed team goals.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflow.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Implemented COVID-19 procedures and made sure regulations were followed.
Retail Assistant, Packaging Room Assistant
Steiny's Traditional Mettwurst
03.2016 - 06.2020
- Approached browsing customers to initiate conversations to determine buying preferences
- Collecting items from shelves and storage locations
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Conducted proper operations of packaging, Quality control and keeping equipment cleaned, sanitized and stored correctly at end of shift.
Barista
Beansolicious (Formerly Bean Se Juiced)
06.2017 - 10.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with table check-ins.
- Upsold drink specialty items and desserts to increase overall sales and exceed targets.
- Created a wide variety of hot and cold drinks during shifts and listened carefully to customer requests to create personalized, delicious beverages, which improved sales.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Education
Certificate III in Hospitality -
Barossa Valley Tafe - Nuriootpa
Nuriootpa, SA06.2016
Provide Responsible Service of Alcohol (RSA) -
Barossa Valley Tafe - Nuriootpa
Nuriootpa, SA06.2016
High School Diploma -
Nuriootpa High School
Nuriootpa, SA08.2015
Skills
- Employee Motivation
- Effective communication
- Teamwork and Collaboration
- Client Relationship Building
- Multitasking
- Product knowledge
References
- Adrian Hoffman, Dimchurch Vineyards Pty Ltd., 0408 854 375
- Jenny Doecke, S,O Tafe SA, Jenny.Doecke@tafesa.edu.au, 0425 399 828
- Dani Stocker, Manager Footlocker 0404 019 345
- Nicola Jantke 0400 434 080, nj.jantke@outlook.com
Timeline
Full Time Sales Leader
Footlocker
07.2022 - Current
Grape Picker 2022 Vintage
Dimchurch Vineyards
03.2022 - 05.2022
Customer Service
The Big Grill Nuriootpa
01.2021 - 11.2021
Barista
Beansolicious (Formerly Bean Se Juiced)
06.2017 - 10.2017
Retail Assistant, Packaging Room Assistant
Steiny's Traditional Mettwurst
03.2016 - 06.2020
Certificate III in Hospitality -
Barossa Valley Tafe - Nuriootpa
Provide Responsible Service of Alcohol (RSA) -
Barossa Valley Tafe - Nuriootpa
High School Diploma -
Nuriootpa High School