Tim Diefenbach
Yamanto
Summary
Experienced corrections professional with strong focus on maintaining safety and security in correctional facilities. Skilled in conflict resolution, crisis management, and upholding institutional policies. Reliable team player known for adaptability and achieving results in high-pressure environments. Proven ability to work collaboratively with colleagues to ensure safe and orderly environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Custodial Correctional Officer
Queensland Corrective Services
01.2019 - Current
- Maintained a secure environment for staff and inmates by enforcing facility rules and regulations consistently.
- Participated in ongoing professional development opportunities, staying current on industry trends and evolving best practices within the realm of custodial corrections work.
- Supported fellow officers during high-stress scenarios, maintaining composure under pressure and making decisive decisions quickly as needed.
- Provided mentoring and guidance to newer officers as needed, helping them acclimate to their new roles and responsibilities effectively.
- Consistently monitored inmate behavior, intervening when necessary to deescalate volatile situations or potential conflicts.
- Conducted inmate transfers securely, ensuring minimal risk to public safety during transportation procedures.
- Reduced incidents of violence through effective conflict resolution strategies among inmates.
On-Forwarding Co-Ordinator
Hi-Trans Express – Brisbane
06.2017 - 12.2018
- Liaise with Transport companies on a daily basis
- Load and unload on-forwarders
- Load and unload interstate linehaul trucks
- Palletize & wrap freight
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Arrange customer depot pickups and drop offs
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Work place OH & S at all times due to truck and forklift movements
- Entered data, generated reports, and produced tracking documents.
- Enter consignments into computer system
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Field/Warehouse Manager
Radio Rentals Ipswich
02.2007 - 06.2017
- Manage staff – Drivers and Casual Warehouse personnel
- Communication with clients – to arrange deliveries and repair and general service enquiries
- Receiving of stock in and out of the building
- Monthly stocktaking of warehouse
- Following up and processing Stock Discrepancies
- Maintaining warehouse – stock control
- Looking after Fleet Vehicles
- Manual handling loading and unloading Trucks
- Stock Ordering and Special customer orders
- Field work – installing, collecting and servicing of goods on clients property
- Workplace health safety
- Stock control – Using Scanner to make sure all items scanned IN & OUT of building
- Goods inspections
- Everyday filing and processing of all client accounts
- Compiling of all paperwork relating to the client accounts
- Deal with service agents
- (Arrears Manager from 2007-2011)
Store Manager
Godfrey’s vacuum shop - Ipswich
01.2004 - 02.2007
- Sales Manager on floor - Oversee the smooth running of sales etc.
- General administration- Contracts, ezi-pay ( Certegy) & GE Finance
- Weekly rostering
- Customer service - Complaints handling
- Goods inspections
- Ordering and handling of stock
- Handling of till floats and daily banking
- Merchandising of stock i.e.: catalogues
- Staff training and disciplinary actions
Education
Certificate II - Hospitality, Commercial Cookery
T.A.F.E
01.1998
Certificate III - Custodial Corrections
Queensland10-2019
Skills
- Demonstrating excellence in customer relations and service
- Possess great leadership skills
- Administrative skills including, faxing, photocopying and filing, administration support to various staff members, clients and general public
- Excellent and accurate computer skills including keyboarding skills
- Extensive word processing of client files, records and a collection of data and information
- Ability to take accurate messages and details of enquiries and convey them to appropriate staff
- Developing client relationships and maintaining friendly, reliable service to them
- Organize and co-ordinate promotions and marketing events
- Organization of accounts, collections, payment arrangements, repossession of unpaid accounts
- Self-defense techniques
- Security procedures
- Behavioral management
- Policy enforcement
- First aid and CPR
Certification
- Current QLD Open driver's license
- LF Forklift license - Expired
Timeline
Custodial Correctional Officer
Queensland Corrective Services
01.2019 - Current
On-Forwarding Co-Ordinator
Hi-Trans Express – Brisbane
06.2017 - 12.2018
Field/Warehouse Manager
Radio Rentals Ipswich
02.2007 - 06.2017
Store Manager
Godfrey’s vacuum shop - Ipswich
01.2004 - 02.2007
Certificate II - Hospitality, Commercial Cookery
T.A.F.E
Certificate III - Custodial Corrections
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