Tim Ellis
Coomera
Summary
Sales-oriented travel guru with excellent administrative skills and experience working for well-known travel brands. Proven expertise in customer service. Seeking a challenging position to grow sales and performance and provide exceptional service from hands on experience in the travel industry.
Overview
14
14
years of professional experience
Work History
Future Team Leader
Flight Centre Loganholme
05.2023 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Senior Travel Consultant
Flight Centre Loganholme
05.2018 - 05.2023
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
- Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions when needed
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Updated team members about changes in products, services, pricing and policies
- Arranged travel accommodations for groups, couples and special needs clients
- Informed clients of travel policies and utilised preferred suppliers to maximise store commission and margin
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation
Senior Customer Advisor
Telstra
08.2015 - 04.2018
- Greeted customers in a timely fashion, while quickly determining their needs
- Coordinated between billing department and customers to resolve problems
- Handle and resolve customer complaints with regards to sails, service and billing
- Recommended new Telstra products and Services to customers
- Created Tailor made solutions for customers and small business based on their needs and price
- Provisioned Telstra services and sign contracts
- Check Customer ID and create customer accounts
- Work towards individual and Team KPI'S
- Maintain Strong relationships between customers and small Business
Store Person
Alcolizer Technology
07.2014 - 07.2015
- Maintained accurate stock records and schedules
- Managed inventory and placed new supply orders
- Manually created shipments, assigned carriers and dispatched shipments
- Negotiated bulk shipping discounts with contracted carriers
- Unloaded, picked, staged and loaded products for shipping
- Conducted monthly, quarterly and yearly inventories of warehouse stock
- Oversaw warehousing and storage practices and housekeeping
- Assembled product containers and crates
- Verified details of transactions, including funds received and total accountbalances
- Greeted visitors promptly and directed to correct locations
- Presented customers with bills and receipts and collected payments forgoods delivered
- Resolved customer complaints and adjusted orders
- Answered customer questions regarding shipments
Ride Operator
Dreamworld
08.2014 - 02.2015
- Operated the attraction/attractions to strict safety standards
- Followed strict operational procedures
- Provided exceptional customer service to local and international guests
- Built guest confidence by actively listening to their concerns and givingappropriate feedback
- Balanced the needs of multiple people simultaneously in a fast-pacedenvironment
- Provided important information to guests, in an fun and friendly way.
Crew Trainer
McDonald's
02.2012 - 08.2014
- Served as mentor to junior team members
- Created training manuals targeted at resolving even the most difficultcustomer issues
- Addressed negative customer feedback immediately
- Closely followed standard procedures for safe food preparation, assemblyand presentation to ensure customer satisfaction
- Followed and enforced all established restaurant practices and procedures
- Assisted management with monthly inventory control and weekly stockordering.
Crew Member
McDonald's
08.2010 - 04.2012
- Maintained up-to-date knowledge of store policies regarding payments,returns and exchanges
- Up-sold additional menu items, beverages and desserts to increaserestaurant profits
- Communicated clearly and positively with co-workers and management
- Operated large-volume cooking equipment such as grills, deep-fat fryers
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewellery that met company standards
- Prepared items according to written or verbal orders, working on severaldifferent orders simultaneously.
Education
Certificate III - Tourism And Travel Management
Flight Centre Travel Group Limited
South Brisbane, QLD05.2019
Certificate III - Retail
Retail Training
2013
Certificate II - Retail
Retail Training
2012
High School Diploma - undefined
MacGregor State High School
MacGregor, QLD, Australia2012
Open Water Diver -
PADI
2017
Skills
- Customer-oriented
- Quick learner
- Customer Advocacy
- Working with KPI'S
- Team Player
- Strong client relations
- Exceptional communication skills
- Natural leader
- Coaching
- SMART goals
- Multitasking
References
Lauren Borellini- Team Leader Flight Centre Loganholme
Office:(+617) 3806 4988
Mobile: +61 418 749 759
Email: lauren.borellini@flightcentre.com
Lauren Carrol-Colquist- My Cruises previous colleague
Mobile : +61 405 253 064
Email: Lauren: lauren.colquist@icloud.com
Timeline
Future Team Leader
Flight Centre Loganholme
05.2023 - Current
Senior Travel Consultant
Flight Centre Loganholme
05.2018 - 05.2023
Senior Customer Advisor
Telstra
08.2015 - 04.2018
Ride Operator
Dreamworld
08.2014 - 02.2015
Store Person
Alcolizer Technology
07.2014 - 07.2015
Crew Trainer
McDonald's
02.2012 - 08.2014
Crew Member
McDonald's
08.2010 - 04.2012
Certificate III - Tourism And Travel Management
Flight Centre Travel Group Limited
Certificate III - Retail
Retail Training
Certificate II - Retail
Retail Training
High School Diploma - undefined
MacGregor State High School
Open Water Diver -
PADI