Tim Gilmour
Traralgon East
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
19
19
years of professional experience
Work History
Branch Manager
Tutt Bryant Hire
03.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Complied with regulatory guidelines and requirements.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
- Analyzed business processes to identify cost savings and operational efficiencies.
Branch Manager
Komatsu Australia
02.2023 - 08.2023
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Workshop Supervisor
Downer EDI Works Pty Ltd
09.2020 - 11.2022
- Kept team members on task with hands-on supervision and coaching.
- Maintained neat and clean work areas to maximize efficiency and safety.
- Implemented preventive, corrective and predictive maintenance policies.
- Controlled costs by effectively managing supplies and labor hours.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Interviewed, hired and trained new workers.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Monitored usage of supplies and materials to establish cost effective operations.
- Conducted monthly meetings with employees to discuss safety issues, status and development.
- Inspected equipment and tools used for safe operation.
Field Service Supervisor
Clark Equipment
08.2018 - 09.2020
- Monitored work performance and quality to maintain service and repair standards.
- Led team of up to 7 service technicians in field activities.
- Maintained schedule of up to 25 service calls per day.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Spearheaded process improvement initiatives to reduce service costs by implementing a new web based scheduling system.
Workshop Manager
Tutt Bryant Equipment
02.2017 - 02.2018
- Manage day to day operations of the Workshop, including scheduling and spare parts
- Machine evaluations
- Lead and performance manage a team of 10 employees
- Prepare estimates for repair and insurance work
- Monitor all WHS issues
- Achievements:
- Contributed to the overall Service Department making Budget every month.
Senior Field Service Manager
Macfarlane Generators Pty Ltd
12.2015 - 01.2017
- Manage day to day operations of the Field Service Department
- On-site inspections and evaluations
- Tender preparation and submission
- Budget preparation and implementation
- Continuous Improvement management
- Manage and implement new OH&S system for the business covering 3 branches
- Help develop and implement a Continuous Improvement Program.,
- Manage workshop resources for both, retail and capital work, coordinating technician utilisation and labour costs
- Lead and performance manage a team of ten staff
Southern Region Service Manager
Ahern Australia (Formerly Snorkel Australia)
04.2011 - 09.2015
- Manage day to day operations of the branch including workshop, field service, spare parts and administration.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
Southern Regional Sales Manager
Snorkel Australia P/L
04.2009 - 04.2011
- Collaborate with the National Sales Manager to develop strategies designed to penetrate new markets and maintain existing market share
- Effective use of company resources to strengthen market position
- Manage all levels of sales and competitor reporting
- Maintain contact with all customers to ensure high levels of client satisfaction
- Responsible for the performance and development of the sales representative team
- Recruit and hire sales representatives based on criteria approved by senior management
- Prepare tender proposals.
Sales Consultant
Ausco Modular
01.2008 - 02.2009
- Increased overall sales so that as a business unit we were achieving budget by mid-2010
- Won 'Best Exhibitor' award at the 'National Tradesman’s Expo'
- Instrumental in getting Kennards Hire on board as customer and purchasing our machines
- And responsibilities:0
- Work on both sale and hire projects
- Maintain existing client base and source new clientele
- Maintain CRM System
- Site inspections
- Generate proposals
- Participate in and contribute to sales meetings
- Efficiently handle customer enquiries and complaints
- Prepare tenders
- Project manage from design through to installation
- Achievements:
- Was able to secure through a complicated tender process the second largest mining project for Victoria with Iluka Resources
- Won major projects with BlueScope Steel.
Sales Consultant
Aggreko
09.2005 - 12.2007
- Strong customer service
- Maintain existing client base and source new clientele
- Work within defined budget parameters
- Meet and exceed set sales targets
- Maintain CRM System
- Generate proposals
- Stocktaking
- Participate in and contribute to sales meetings
- Efficiently handle customer enquiries and complaints.
Education
Diploma of Management - Business Management
Australian Institute of Management
2015
Customer Service Essentials - undefined
Ron Pollak Training Pty Ltd
2012
Helping People Buy III – “Building On Experience -
Training Solutions Plus
2006
Diploma - Science & Building Construction
Chisholm Institute
Frankston, VIC1998
Skills
- Worker Supervision
- Employee Training
- Multitasking and Prioritization
- Documentation and Recordkeeping
- Decision Making
- Risk Management
- Team Leadership
- Relationship Building
- Health and Safety Compliance
Timeline
Branch Manager
Tutt Bryant Hire
03.2024 - Current
Branch Manager
Komatsu Australia
02.2023 - 08.2023
Workshop Supervisor
Downer EDI Works Pty Ltd
09.2020 - 11.2022
Field Service Supervisor
Clark Equipment
08.2018 - 09.2020
Workshop Manager
Tutt Bryant Equipment
02.2017 - 02.2018
Senior Field Service Manager
Macfarlane Generators Pty Ltd
12.2015 - 01.2017
Southern Region Service Manager
Ahern Australia (Formerly Snorkel Australia)
04.2011 - 09.2015
Southern Regional Sales Manager
Snorkel Australia P/L
04.2009 - 04.2011
Sales Consultant
Ausco Modular
01.2008 - 02.2009
Sales Consultant
Aggreko
09.2005 - 12.2007
Customer Service Essentials - undefined
Ron Pollak Training Pty Ltd
Diploma of Management - Business Management
Australian Institute of Management
Helping People Buy III – “Building On Experience -
Training Solutions Plus
Diploma - Science & Building Construction
Chisholm Institute
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