Tim Hawkins
Glenroy,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
40
40
years of professional experience
1
1
Certification
Work History
General Manager
PGC Security
02.2022 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Collaborated with cross-functional teams to develop innovative solutions.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Technician Team Leader
PGC Security
01.2014 - 01.2022
- Organized work to meet demanding production goals.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Monitored project progress to identify and address changes in project scope or budget.
Technician
PGC Security
03.2006 - 01.2014
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Addressed routine equipment maintenance according to established schedule.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
2IC Manager
Thomson's Graphipress
01.2004 - 03.2006
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Conducted employee training sessions to educate employees on products and company policies.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Factory Supervisor
Thomson's Graphipress
01.1999 - 02.2004
- Supervised factory production disciplines for efficient output.
- Supported improvement philosophy and factory-related principles.
- Oversaw factory personnel scheduling.
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Troubleshot equipment to reduce service calls and downtime.
Printer
Thomson's Printing
08.1983 - 02.1999
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Proofed all job orders, securing client approval prior to production.
- Checked job information at each press to verify that correct ink was delivered.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Prepared and operated offset printing press for maximum efficiency and production.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - Printing Press Operation
Melbourne College of Printing And Graphic Arts
Brunswick, VIC08.1987
High School Diploma -
Murray High School
Lavington, NSW12.1982
Skills
- Leadership and Team Building
- Exceptional Interpersonal Communication
- Change Implementation
- Skilled Negotiator
- Team Player
- Effective Leader
- Customer Relations
- Client Relations
Certification
- Licensed Security Operative - 1ACE 2BC
- Certified First- Aid
Timeline
General Manager
PGC Security
02.2022 - Current
Technician Team Leader
PGC Security
01.2014 - 01.2022
Technician
PGC Security
03.2006 - 01.2014
2IC Manager
Thomson's Graphipress
01.2004 - 03.2006
Factory Supervisor
Thomson's Graphipress
01.1999 - 02.2004
Printer
Thomson's Printing
08.1983 - 02.1999
No Degree - Printing Press Operation
Melbourne College of Printing And Graphic Arts
High School Diploma -
Murray High School
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