I have over 10 years customer service experience in various work environments such as high volume call centres and small businesses operations. I have managed complaints and provided solutions on behalf of customers and managers along with developing new strategies, quality assurance and training guides to improve the customer experience.
Achieved rewarding service recognition for the best customer service within the banking and insurance industry.
I also possess strong friendly rapport building skills and have been successful in forging strong relationships to further understand the customer expectation and help to improve the business sales and customer experience. I am also proficient as a typist with above 55 words per minute and have a sound understanding of financial, CRM and Payroll systems.
I am very passionate in helping others and enjoy the challenges that come with exceeding the clients expectations.