Tim Patterson
Helensvale,QLD
Summary
Results driven technology leader with deep expertise in Microsoft 365, Azure, Intune and enterprise IT administration. Proven track record in leading complex deployments, optimizing system performance and aligning cloud solutions with business strategy. Skilled at building customer relationships as a trusted advisor, translating technical detail into clear business value while ensuring seamless adoption of modern workplace methodologies. I am proficient in driving efficiency through process redesign, guiding cross functional teams and delivering measurable improvements to reduce cost, increase profitability & ensure customer satisfaction.
Overview
14
14
years of professional experience
Work History
Head of Deployment
Corum Health
11.2021 - Current
- Directed National scale deployments embedding industry best practices, standardizing processes and ensuring seamless integrations with third party healthcare technology.
- Managed a high performing team of five local and one international deployment engineers, overseeing resource allocation, rostering, and operational delivery to ensure consistent high quality outcomes.
- Implemented process improvements that increased efficiency, reduced the companies overtime costs and overall improved customer outcomes.
- Spearheaded a remote first collaboration model, leading daily stand-up’s, stakeholder sessions and incident response meetings to ensure seamless project rollouts and align with Agile methodologies.
- Director of ticket allocation, scheduling and reporting processes delivering clear progress, achievement and improvement updates to the CEO to drive operational efficiencies and visibility.
- Redesigned the quoting process to capture previously lost revenue, securing sales sign-off on all non support agreements which in turn increased our professional services profitability by over 30%
- • Acted as the final escalation point, de-escalating critical customer issues, restoring confidence and translating complex technical challenges into clear actionable solutions for customers.
- Built organizational capabilities by leading end to end talent management (recruiting, onboarding, performance reviews and exits), designing training frameworks to upskill teams and customers whilst overseeing smooth go-live transitions to ensure operational readiness
Product Owner - Managed Services / System Admin
Corum Health
11.2021 - Current
- Appointed as Product Owner to realign Corum’s product suite with industry standards, leveraging expertise to identify service gaps and lead the redevelopment and successful relaunch of a flagship managed services offering. Expanded portfolio by integrating Microsoft Intune and Microsoft Defender into the company’s cyber security suite, strengthening market competitiveness and internal protection.
- Performed a comprehensive analysis of the current product's data handling and security aspects, identifying key areas for improvement.
- Conducted market research to explore cost-effective alternatives, leading to the discovery of an optimal solution and vendor relationship management
- Developed a detailed project plan for the seamless integration of the selected alternative into both existing and new server infrastructure.
- Facilitated the smooth integration of the new offering into customer production environments, successfully executing SQL data migrations, implementing managed backup monitoring, and configuring SQL best practices to ensure optimal performance.
- Prepared and delivered cost analysis reports to the CFO, ensuring meticulous oversight of product expenses and enabling strategic budget management and funding allocation, overall resulting in a 20% increase in product profitability.
- Conducted productive customer meetings to explore their specific IT requirements, adeptly identifying opportunities to upsell Corum products in their businesses.
- Oversaw the full managed services suite and internal IT environments, monitoring backup & SIEM dashboards daily, resolving incidents proactively, and managing customer inquiries to ensure operational continuity and service excellence.
- Spearheaded the onboarding process and orchestrated training sessions for internal staff, equipping them with the necessary skills to proficiently handle data recoveries for our valued customers.
- Management of third party vendor relationships including Microsoft, N-able and Atlassian
- Management of InTune, Azure, O365 internal environment for Corum, as well as involvement in internal security audits and being responsible for up to date information security policies.
- Led the integration of Azure and Microsoft 365 environments during a company acquisition, unifying identity, security, and collaboration platforms while ensuring minimal disruption to business operations.
Technical Consultant and Training Advisor
FRED IT
04.2011 - 11.2021
- Delivered end-to-end design, testing, and deployment of pharmacy and hospital systems, ensuring seamless integration and reliability.
- Strengthened security and data integrity through managed services (AV, backup, firewall), system upgrades, and access controls.
- Partnered with customers and third-party vendors to deliver secure integrations, training, and smooth new-store conversions across Australia.
- Produced technical documentation to support knowledge transfer and long-term operational efficiency.
Senior Support Help Desk Consultant
FRED IT
04.2011 - 03.2014
- Delivered front-line support for pharmacy dispensary, accounting, POS, and Microsoft systems, consistently meeting and exceeding KPIs and SLAs.
- Diagnosed and resolved database issues (Visual FoxPro, SQL, MySQL), including migrations, backups, and recovery.
- Supported hardware and network integrations, specializing in FRED’s ISP services on the Telstra network.
Education
Certificate IV - Cyber Security
QLD Tafe
06-2025
Leading High Performing Teams - edX
QUT
01.2020
App Development - Swift Foundations
RMIT
01.2019
Tier 1&2 Financial Services - Insurance Broking
The Institute
01.2008
Cert 3 - Financial Services
The Institute
01-2008
Skills
- Office365
- MySQL
- SQL
- Microsoft Azure
- Itune
- Hyper-V
- Cove backup
- N-central RMM
- SentinelOne
- TakeControl
- Atlassian Product Suite
- Connectwise, Labtech
- CRM & PSA Platforms
- Github
- Leading and managing Teams of Engineers
- Customer communication and negotiations
- Crisis Management
- Product lifecycle and sales processes
- Architecting solutions
- Managed Services
- Professional Services
References
Available on request.
References
References available upon request.
Timeline
Head of Deployment
Corum Health
11.2021 - Current
Product Owner - Managed Services / System Admin
Corum Health
11.2021 - Current
Technical Consultant and Training Advisor
FRED IT
04.2011 - 11.2021
Senior Support Help Desk Consultant
FRED IT
04.2011 - 03.2014
Certificate IV - Cyber Security
QLD Tafe
Leading High Performing Teams - edX
QUT
App Development - Swift Foundations
RMIT
Tier 1&2 Financial Services - Insurance Broking
The Institute
Cert 3 - Financial Services
The Institute