- Volunteering
- Woodworking
- Crafting and DIY Projects
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- DIY and Home Improvement
- Graphic Design
- Interior Design
- Road Trips
Tim Tamplin
Engadine
Summary
Results-driven sales and product development professional with over 10 years of experience in safety product sales and innovation, coupled with 12 years of expertise in woodworking, kitchen, and joinery sales, as well as CAD design. Adept at identifying market needs, developing tailored solutions, and leading cross-functional teams to bring new products to market. Proven track record of exceeding sales targets, driving customer satisfaction, and ensuring product compliance with safety standards. Strong technical background in design and manufacturing processes, combined with exceptional communication and client relationship-building skills. Demonstrated ability to bridge the gap between technical development and customer requirements, resulting in successful product launches and long-term business growth.
Hardworking and passionate job seeker ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Product Development Manager
SAYKA Group Pty Ltd
11.2023 - Current
- Oversaw development of many new products each year.
- Cultivated valuable relationships with external and overseas partners including manufacturers and suppliers facilitating successful launches.
- Conducted comprehensive research to identify untapped opportunities for new product development or improvement of existing products based on previous sales experience and feedback.
- Collaborated with design & marketing teams to create compelling product messaging and branding, leading to increased sales margins and improved market share.
- Identified opportunities for new products and improvements to existing products to increase sales.
- Approved product documentation to promote easy-to-follow manuals and technical documents.
- Ensured compliance with industry-specific regulations while developing innovative products that adhered to safety standards.
- Increased customer satisfaction with product quality by implementing rigorous testing protocols and addressing issues promptly.
- Directed concept design, feature definitions and production support.
- Evaluated competitor offerings, gathering insights to inform future product enhancements and maintain a competitive edge.
- Approved final photography and marketing materials for each product.
Senior Account Manager
SAYKA Group Pty Ltd
01.2017 - 11.2023
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
Shop Salesperson
Hi-Craft Workwear & Safety
04.2015 - 01.2017
- Built lasting relationships with repeat customers, resulting in increased sales revenue over time.
- Guaranteed top guest experience through customized servicing, identifying and addressing individual needs.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Demonstrated adaptability by effectively cross-selling various product lines within the store based on customer interests and needs.
- Maintained a clean and visually appealing store environment, enhancing the overall shopping experience for customers.
- Utilized point-of-sale systems efficiently for processing transactions, managing returns, and tracking sales data.
- Resolved customer complaints professionally, maintaining a positive brand reputation and fostering customer loyalty.
- Facilitated positive in-store experiences by greeting customers warmly upon entrance and offering assistance throughout their visit.
- Remained calm and composed in tense situations involving angry or upset customers.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
3D Designer
Northern Kitchen Sales
01.2006 - 03.2015
- Used CabMaster Software to manage documentation of new and revised 3D designs.
- Developed primary models and sketches to showcase final product designs.
- Gathered photo references to use as guidelines and textures for models.
- Communicated with supervisor to brainstorm ideas and discuss upcoming projects.
- Developed innovative 3D designs with attention to detail, resulting in highly realistic renderings and animations.
- Explored new trends in the industry to maintain a fresh perspective on design solutions, keeping current with evolving market demands.
- Expanded knowledge of design into 2D drawings for mockups before preparing 3D work.
- Contributed to successful project pitches by creating visually engaging presentation materials using 3D designs.
- Improved client satisfaction through timely delivery of high-quality projects, meeting or exceeding expectations.
- Prioritized and organized projects according to deadlines, time required for completion and amount of work needed for completion.
- Collaborated closely with clients, translating their vision into compelling 3D models and visuals.
- Managed day-to-day communications with clients through phone calls, email communications and face-to-face meetings.
Manager of Business Development and Sales
Northern Kitchen Sales
01.2003 - 03.2015
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
- Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
- Coordinated with technical teams to ensure seamless product delivery and after-sales support, leading to increased customer retention rates.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
Custom Cabinet Maker
Northern Kitchen Sales
01.2003 - 03.2015
- Streamlined production processes for increased efficiency, reducing overall project turnaround times.
- Fostered positive working relationships with subcontractors to ensure seamless integration of cabinetry into larger construction projects.
- Upheld a high standard of craftsmanship with thorough quality control inspections before delivery and installation.
- Optimized productivity through effective delegation of tasks among team members during large-scale projects.
- Ensured durability of finished products by selecting high-quality hardware components suitable for each unique design.
- Contributed to the growth of the company''s reputation through word-of-mouth referrals from satisfied customers.
- Increased project efficiency by streamlining the cabinet making process and implementing time-saving techniques.
- Mentored junior cabinet makers, providing guidance on best practices and fostering a supportive work environment.
- Managed multiple projects simultaneously while maintaining deadlines and exceeding client expectations.
- Achieved consistent client satisfaction with expert installation of custom cabinetry in residential spaces.
- Ensured high-quality craftsmanship through meticulous attention to detail and adherence to industry standards.
- Reduced material waste by optimizing resource usage during the construction process, resulting in cost savings for both the company and clients.
- Collaborated with clients on design specifications, incorporating their needs and desires into the final product.
- Enhanced customer satisfaction by designing and building custom cabinets tailored to individual preferences.
- Assisted in sales consultations, providing expert advice on design possibilities based on client needs.
- Installed hardware such as drawer pulls, hinges, and handles.
- Installation understanding
- Measured and cut materials to specified dimensions to achieve precise fit.
- Blueprint design understanding
- Read and interpreted design plans to understand project specifications.
- Inspected completed cabinets for quality assurance.
- Repaired and maintained equipment for optimal function and usage.
- Assembled cabinet components using glue and mechanical fasteners to create strong, durable products.
- Repaired cabinets and cabinet parts.
- Utilized CAD software to create detailed drawings of custom cabinetry.
- Constructed custom cabinets for residential and commercial spaces using varied hand and power tools.
- Sanded and finished surfaces to create smooth, polished appearance.
- Maintained accurate records of work performed for billing purposes.
- Worked with clients to design and construct custom cabinets based on needs and preferences.
- Liaised with other woodworkers to complete projects on schedule and within budget.
- Coordinated with suppliers for prompt delivery of materials.
- Provided accurate project estimates and pricing to facilitate proper budgeting and project planning.
- Cut plywood, MDF and solid wood to size.
- Maintained proper fit and appearance of cabinets and countertops to fit into desired installation area.
- Developed and retained excellent tool and machinery skill to produce consistent, top-quality work.
- Created detailed moldings and trim for cabinetry and furniture.
Education
No Degree - Certificate III Cabinet Making
TAFE Tasmania
Launceston, TAS01-2003
Skills
- Project management
- Manufacturing expertise
- Attention to detail
- Reliability
- Creative thinking
- Detail-oriented
- Professionalism
- Product knowledge
- Sales expertise
- Proposal development
- Solution selling
- Key account management
Interests
Timeline
Product Development Manager
SAYKA Group Pty Ltd
11.2023 - Current
Senior Account Manager
SAYKA Group Pty Ltd
01.2017 - 11.2023
Shop Salesperson
Hi-Craft Workwear & Safety
04.2015 - 01.2017
3D Designer
Northern Kitchen Sales
01.2006 - 03.2015
Manager of Business Development and Sales
Northern Kitchen Sales
01.2003 - 03.2015
Custom Cabinet Maker
Northern Kitchen Sales
01.2003 - 03.2015
No Degree - Certificate III Cabinet Making
TAFE Tasmania
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