Tim Tay
Perth,WA
Summary
As a personable team player, I bring a strong background in talent acquisition, employee relations, and project management. My attention to detail and robust organizational skills enable me to thrive in dynamic environments. I am committed to taking on responsibilities to achieve team objectives, and I excel at managing multiple projects concurrently with precision and efficiency.
Overview
6
6
years of professional experience
Work History
Solution Support Specialist
Chandler Macleod XPO/Fujitsu
02.2022 - 03.2024
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Increased team productivity by implementing efficient project management techniques.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Recruitment Consultant
Chandler Macleod
08.2020 - 02.2022
- Ensuring timely and effective communication of pertinent information regarding candidate onboarding to both clients and candidates.
- Liaising and managing stakeholder expectations, including blue and white collar clients from major mining companies (BHP, FMG, Newcrest, Alcoa, Newmont, South32), government organisations (AusPost, Western Power, Water Corporation) and industrial companies (CEVA, Cleanaway, Westrac)
- Efficiently onboard new candidates promptly upon receiving requests.
- Effectively tracking and managing purchase orders and invoices sent to clients, while also handling the preparation of quotes for candidates and promptly sending contracts to them.
- Candidate, client management for ~400 candidates at any given time
- Building relationships and managing to successfully get contracts over the line with new clients to the company
- Conducting mobilizations for all new candidates within my purview, which entails tasks such as phone screening, reference checking, scheduling medical appointments, coordinating inductions and personal protective equipment (PPE), and arranging flights when necessary.
- Supporting follow-ups, conducting data entry tasks, and ensuring compliance with COVID-19 vaccination requirements for mine site employees before December 1st, 2021.
Retail Assistant
Chandler Macleod
01.2019 - 01.2020
- Key Duties - Selling merchandise, handling money/transaction processing, customer service, keeping track of stock and restocking.
FOH/Barista
Dome Coffees
01.2018 - 01.2019
- Key Duties - Customer service, making beverages and preparing food, cleaning of café, transaction processing.
More Available Upon Request
Pre-2018
Education
Diploma in Film and Television Broadcast -
North Metropolitan Tafe
01.2019
WACE Certificate -
Shenton College Perth
01.2015
Year 12 Secondary Education -
Shenton College Perth
01.2015
Certificate II Sports Coaching -
Shenton College Perth
01.2015
Certificate II Kitchen Operations -
Shenton College Perth
01.2015
Level 1 Sports Trainer -
Sports Medicine Australia
01.2015
Skills
- Microsoft Office, SAP HR, BullHorn
- Administrative Support
- Collaborative Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Onboarding Coordination
- Strong analytical skills
- Customer service expertise
- Candidate Relationship Management
- POS Terminal & Eftpos
References
available on request
Timeline
Solution Support Specialist
Chandler Macleod XPO/Fujitsu
02.2022 - 03.2024
Recruitment Consultant
Chandler Macleod
08.2020 - 02.2022
Retail Assistant
Chandler Macleod
01.2019 - 01.2020
FOH/Barista
Dome Coffees
01.2018 - 01.2019
More Available Upon Request
Pre-2018
Diploma in Film and Television Broadcast -
North Metropolitan Tafe
WACE Certificate -
Shenton College Perth
Year 12 Secondary Education -
Shenton College Perth
Certificate II Sports Coaching -
Shenton College Perth
Certificate II Kitchen Operations -
Shenton College Perth
Level 1 Sports Trainer -
Sports Medicine Australia