Tim Ward
Milton,Queensland
Summary
Versatile professional with a proven track record of delivering custom business solutions and technology-driven projects for a variety of organizations. Adept at leveraging modern platforms and processes to optimize operations, streamline documentation, and improve collaboration. Combines strong communication and analytical abilities with creative problem-solving skills to meet stakeholder needs and drive continual improvement.
Overview
11
11
years of professional experience
Work History
Contractor
Hutchinson Builders
02.2016 - 12.2016
- Complete implementation of custom Document Library for use by all staff from office to site workers for provisioning essential documentation
- Mobile app (Cordova based) and web front end, Node web services and SharePoint Online backend for easy administration
- This project was successful with a very high rate of user acceptance
Developer & Business Analyst
Bluebox Solutions
01.2014 - 01.2016
- Company Overview: SharePoint focused boutique offering Intranet, controlled DMS, project sites and tools, workflows, analytics, forms, deployment, training, custom solutions and migration/technical services
- Dual business analyst and developer (client focus but server) role
- Clients (including multinationals) liaison and support, discovery, solution analysis, build, styling, migration support, documentation and training
- Lead developer on projects including a full-fledged SharePoint (13/16/Online) Intranet with a themable, mobile-ready, fully responsive design
- Extensive web coding and design, including custom page layouts, workflows, navigation, modals, employee database (MySites / Delve), Business Intelligence, Project Dashboards, customizable animated Metro tiles launch designs with animated live tiles and customizable by backend users
- Various other responsive web parts: Live RSS feeds (stock, weather and news), world clocks, tip of the day, suggestions, image slider, BI stats dashboard, calendars, announcements, etc
- Lead on variety of other projects including searchable engineering drawings, custom web service with complex AutoCAD synchronization / integration
- SharePoint focused boutique offering Intranet, controlled DMS, project sites and tools, workflows, analytics, forms, deployment, training, custom solutions and migration/technical services
Freelance Consultant
WACOSS
01.2014
- Company Overview: Not-for-profit peak body comprising the majority of WA community and social services as members
- Assistance on earlier stage project proposals in partnership with major funder LotteryWest to develop a 3-5 year comprehensive ICT strategy for the WA community services sector
- Not-for-profit peak body comprising the majority of WA community and social services as members
IT Administrator / Project Manager
WANADA / WACOSS
01.2011 - 01.2014
- Company Overview: 92 member-organisation community services non-profit peak body for Western Australia
- IT project manager, administrator, and solutions delivery
- Achieved many aims towards state and national sector leadership in IT policy and practice
- Significant tangible cost and efficiency benefit
- Sole developer on collaborative web based document library for members supporting quality accreditation which resulted in national adoption by equivalent state bodies in progress
- Included some event management (launch conference)
- Migration of large amounts of documents (100,000) from file shares and Exchange server to Online
- Other SharePoint: including basic intranet, controlled document management system, QMS registers and workflows, document centres and project centre
- CRM / Contact database created and normalized from various legacy sources
- Comprehensive IT audit, strategic planning, review process, policy and procedure written
- Majority of recommendations implemented
- Training, documentation, support, comprehensive feedback and review, and change management
- 92 member-organisation community services non-profit peak body for Western Australia
Information Researcher
BCI
01.2009 - 01.2010
- Company Overview: Researcher for premium subscription database of construction projects throughout WA, primarily for industry suppliers
- Data interpolated from sources including technical drawings, plans and materials sheets, tenders, government committee minutes, print journalism, phone liaison with builders, architects and developers
- Researcher for premium subscription database of construction projects throughout WA, primarily for industry suppliers
Customer Service Officer
Australian Taxation Office
01.2007 - 01.2008
- Inbound call centre for technical personal and family tax inquiries, basic account management
- Required compassionate and professional manner in challenging situations, such as relating complicated legislative matters to clients under duress and via an interpreter or text-speech for the hearing impaired
- Promoted after 3 months, and achieved 100% call QA pass rate
Data Integrity Officer
Telstra
01.2006 - 01.2007
- Coded automated migration of national business client records from legacy mainframe to new Seibel CRM
- Received certificate of acknowledgment from CEO Sol Trujillo for this initiative
Education
Bachelor of Arts - Philosophy
Murdoch University
Perth, WA12-2008
Skills
- Solution Design & Delivery: Experienced in planning and implementing tailored business solutions across diverse environments (small business, enterprise, government, non-profit)
- Project Management & Analysis: Skilled in end-to-end project lifecycle management, needs assessment, stakeholder engagement, and risk mitigation Certified Associate in Project Management (CAPM)
- Business Process & Change Management: Background in establishing policies and procedures, training teams, and managing large-scale content migration and platform adoption
- Collaboration & Communication: Excellent interpersonal skills, user training, and facilitation Known for building positive relationships with clients and colleagues
- Strategic Thinking: Experienced in aligning technical solutions with organizational goals, compliance standards, and continual business improvement initiatives
Attributes
- Rapid learner with an eye for detail
- Creative
- Forward-looking problem solving
- Systematic thinking
- Highly skilled in written and verbal communication
- Self-starter
Timeline
Contractor
Hutchinson Builders
02.2016 - 12.2016
Developer & Business Analyst
Bluebox Solutions
01.2014 - 01.2016
Freelance Consultant
WACOSS
01.2014
IT Administrator / Project Manager
WANADA / WACOSS
01.2011 - 01.2014
Information Researcher
BCI
01.2009 - 01.2010
Customer Service Officer
Australian Taxation Office
01.2007 - 01.2008
Data Integrity Officer
Telstra
01.2006 - 01.2007
Bachelor of Arts - Philosophy
Murdoch University
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