Timara Lotomau
Waterford,QLD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ORIGIN ENERGY - Gas and Electricity
Brisbane, QLD
08.2023 - Current
- Efficiently dealing with customers has/electricity accounts
- Helping customers save more on their bills by providing energy efficiency advice
- Managing customer enquiries through emails ensuring each follow up is done accurately.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Claims Representative
Allianz Partners
Brisbane
02.2021 - 08.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managing a portfolio of travel insurance claims utilising decision making skills by referring to company policy
- Ensuring all claims are processed accurately by guiding customers through policies that support our decisions
Customer Service Representative
Translink
Brisbane, QLD
05.2018 - 01.2021
- Sought ways to improve processes and services provided.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisting with customer travelling enquiries as well as go card queries.
Education
Woodridge State High School
Brisbane Skills
- Data entry
- Problem resolution
- Complaint handling
- Customer service
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Cert III Business
- Cert III Sport and Recreation
Timeline
Customer Service Representative
ORIGIN ENERGY - Gas and Electricity
08.2023 - Current
Claims Representative
Allianz Partners
02.2021 - 08.2023
Customer Service Representative
Translink
05.2018 - 01.2021
Woodridge State High School