TIMMEKA SONGORO
Zilzie,QLD
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
10
10
years of professional experience
Work History
Carer
Bolton Clarke
06.2023 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
- Developed recreational activities tailored to individual interests, enhancing overall quality of life for clients in care settings or at home environments.
- Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
- Improved patient well-being by providing compassionate and attentive care.
- Facilitated communication between patients and healthcare providers, advocating for the best possible care solutions.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Housekeeper/Receptionist Administrator
Ventia
05.2021 - 05.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Personal Care Attendant
MERCY AGED CARE SERVICES - LEINSTER PLACE
01.2014 - 09.2021
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
- Implemented individualized care plans designed by healthcare professionals to address specific client needs and goals.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented vitals, behaviors, and medications in client medical records.
- Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
- Offered emotional support when needed establishing trust between me as the attendant and my patient.
- Provided safe mobility support to help patients move around personal and public spaces.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Personal Carer
Blue Care Aged Care Facility
09.2020 - 11.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate care and assistance with daily living tasks.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
- Assisted with meal planning, preparation, and feeding for balanced nutrition aligned with dietary restrictions or preferences.
- Collaborated with healthcare professionals to deliver comprehensive care tailored to individual patient needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Certificate IV - Ageing Support
Traxion Training
Traxion Training01.2021
Cert III - Aged Care III
QLD Tafe
Rockhampton, QLD06.2011
Certificate III - Hospitality
William Angliss Institute of TAFE
Melbourne, VIC01.2009
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Dementia Care
- Personal Hygiene Assistance
- Transportation Assistance
- Recreational Activities
Education And Qualifications
- Completed Up To Yrs. 10
- Queensland Driver’s License
- Certificate III In Hospitality
- Current Police Certificate
- Certificate III Aged Care
Attributes
- Reliable
- Hard working
- Willing to learn
- Great personality
- Good Sense of humor
- Trustworthy
- Punctual
Timeline
Carer
Bolton Clarke
06.2023 - Current
Housekeeper/Receptionist Administrator
Ventia
05.2021 - 05.2022
Personal Carer
Blue Care Aged Care Facility
09.2020 - 11.2020
Personal Care Attendant
MERCY AGED CARE SERVICES - LEINSTER PLACE
01.2014 - 09.2021
Certificate IV - Ageing Support
Traxion Training
Cert III - Aged Care III
QLD Tafe
Certificate III - Hospitality
William Angliss Institute of TAFE
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