- Enjoy participating in Rock Climbing for overall physical and mental well-being
- Avid Reader
- Cooking
Timothy Barry
Brisbane,QLD
Summary
Dynamic professional with a proven track record at DHL Express, enhancing customer satisfaction through expert resolution of inquiries and efficient complaint handling. Skilled in call center operations and interpersonal communication, I excel in high-stress situations, fostering teamwork, and ensuring customer loyalty. Achievements include significantly improving customer service outcomes by employing both empathy and strategic problem-solving.
Overview
14
14
years of professional experience
Work History
Customer Care Executive
DHL Express
08.2014 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
Customer Service Representative
Queensland Government
08.2011 - 08.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Queensland Certificate of Education -
Holland Park State High School
Brisbane, QLD11-2010
Skills
- Customer support
- Call center operations
- Customer service background
- Well-organized
- Complaint handling
- Teamwork and collaboration
- Professional and courteous
- Interpersonal communication
Interests
Timeline
Customer Care Executive
DHL Express
08.2014 - Current
Customer Service Representative
Queensland Government
08.2011 - 08.2013
Queensland Certificate of Education -
Holland Park State High School
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