Timothy David Lauritz
Melbourne,VIC
Summary
Revenue Operations, Sales Operations and Deal Desk professional with proven track record in optimizing revenue streams and driving operational efficiencies. Strong expertise in data analysis, strategic planning, and process improvement. Highly collaborative team player, adaptable to changing environments, and focused on delivering measurable results. Skilled in CRM systems, financial forecasting, and cross-functional leadership.
Overview
14
14
years of professional experience
Work History
Deal Operations Analyst
Rapid7
06.2023 - Current
- Monitor the deal support ticket queue to provide general quoting assistance and advice on common deal questions and Proposal to Cash process questions, in a timely fashion
- Advise sales reps on complex requests and escalate to senior members of the team, as needed, to ensure compliance with internal business policies and revenue recognition guidelines
- Collaborate with impacted parties to identify acceptable options to facilitate deal closure
- This will include teaming with Proposals, Order Management, Finance, Legal, and other Operations teams
- Utilizing NetSuite (ERP+CRM), Salesforce (CRM), and Zendesk (ticketing), assist Go-To-Customer teams by building complex quotes that deliver customers an excellent procurement experience while adhering to pricing, quoting, and booking policies
- This includes the following:
- Execution of quotes for limited time sales promotions
- Execution of quotes for complex deal structures
- Drafting custom billing schedule language
- Drafting custom renewal language
- Drafting other custom contractual language
- Collaborate with impacted parties to provide post booking deal support by identifying solutions for common Quote to Cash errors
- Build relationships with internal partners to resolve issues in a timely fashion
- Support new Go-To-Customer initiatives by performing User Acceptance Testing and by delivering trainings for Proposal to Cash teams
- Create & maintain Deal Operations process documentation
Data Analyst
Krishna Village Wellness and Yoga Retreat
02.2022 - 01.2023
- Building and rollout of Customer Lifecycle Model
- Refine AI algorithms in playground.ai to continuously improve automated email responses to prospective customers and volunteers
- Track conversion rates through each customer vs volunteer milestone
- Building system and platform diagram to showcase cohesiveness and identify areas of improvement for current processes
- Using SQL programming to build data warehouses and automated reporting
Global Revenue Operations Manager
Buildxact
07.2021 - 02.2022
- Owner of Salesforce with administration and developer rights, producing reporting, dashboarding and guiding sales on governance within the platform
- Quota development and deployment for executive board
- Enable sales teams to exceed KPIs via creation of sales playbook, lead funnel optimization and sales engagement platform implementation
- Management of Salesforce CRM, Outreach and Aircall
- Sales training, cadence with management and regularly providing feedback on sales strategy via data led approaches
- Support effective onboarding of new team members, ensuring they are set up with all tools and training needed to succeed
- Work closely with Marketing and Demand Generation teams to ensure a consistently high flow of leads
- Developed and distributed quarterly management revenue and analysis reports using proven software tools
Global Sales Operations Manager
Videomyjob
07.2019 - 11.2020
- Development of quota, incentive, and commission frameworks
- Increase lead and deal stage conversion rates through streamlining and improving sales efficiency and content
- Producing monthly board reporting and forecasting reports for the leadership team and shareholders
- Creating sales rules of engagement to ensure accurate forecasting
- Implementation and rollout of new sales tools and technologies
- Creating and managing sales playbooks
- PowerBI automation
- Management of Hubspot CRM System
ANZ Sales Operations Manager
Red Hat
09.2017 - 07.2019
- Quota Deployment and Territory planning
- Managing sales rules of engagement, ensuring sales team efforts reflect the policies and rules as laid out in sales rules of engagement
- Weekly sales forecasting along with providing insights such as linearity, pipeline health and sales velocity
- Automation of sales processes and streamlining activities to increase ease of business across each APAC region
- Manage rollout and training of new quoting tool APTTUS
- Managing Salesforce CRM on behalf of ANZ Sales
- Conducting quarterly, half yearly and yearly business reviews, presenting to all countries under APAC as well as regional Vice President
- Analyses customer behaviors and delivering key metrics to sales management and regional Vice President
Data Analytics Lead
Xero Accounting Software
06.2017 - 09.2017
- Promoted into new role for remainder of contract at Xero to work on delivering minimal viable product for project by September
- Analyzing small business behaviors and delivering key metrics on the state of small business landscape within Australia
- Working alongside the general counsel and data governance committee to ensure metrics do not pose risk
- Working alongside subject matter experts across all areas of business to ensure all variables are considered when analyzing small business behavior and determining accuracy of metrics
- Merging datasets and pulling data via Amazon Redshift using SQL Programming daily
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses
Senior Sales Operations Analyst
Xero Accounting Software
09.2016 - 09.2017
Marketing Information Analyst
Grant Thornton
10.2015 - 09.2016
Sales Operations Analyst
REA Group
12.2014 - 10.2015
Sales Operations Coordinator
REA Group
02.2014 - 12.2014
Risk Analyst
National Australia Bank
06.2013 - 02.2014
Marketing Assistant
Shortcuts Smarter Business Technology
09.2010 - 07.2012
Education
Multimedia And Web Design
Australian College Information Technology
Gold Coast, QLDHigh School
Trinity Lutheran College - Gold Coast
Ashmore, QLDPrimary School
Saint Francis Xavier
Gold Coast, QLDSkills
- Quota/Sales Target Deployment and Design (Territory Planning)
- Operational Excellence
- Workflow Optimization
- Business Intelligence
- Forecasting Models
- Operational Efficiency
- Reporting and Dashboards
- Data Analysis and Modeling
- Teamwork and Collaboration
- Time Management
- Tableau/SQL/Amazon Redshift
- Microsoft Excel
- Pricing strategy
- Revenue Growth
- Customer Segmentation
- Competitor Analysis
Timeline
Deal Operations Analyst
Rapid7
06.2023 - Current
Data Analyst
Krishna Village Wellness and Yoga Retreat
02.2022 - 01.2023
Global Revenue Operations Manager
Buildxact
07.2021 - 02.2022
Global Sales Operations Manager
Videomyjob
07.2019 - 11.2020
ANZ Sales Operations Manager
Red Hat
09.2017 - 07.2019
Data Analytics Lead
Xero Accounting Software
06.2017 - 09.2017
Senior Sales Operations Analyst
Xero Accounting Software
09.2016 - 09.2017
Marketing Information Analyst
Grant Thornton
10.2015 - 09.2016
Sales Operations Analyst
REA Group
12.2014 - 10.2015
Sales Operations Coordinator
REA Group
02.2014 - 12.2014
Risk Analyst
National Australia Bank
06.2013 - 02.2014
Marketing Assistant
Shortcuts Smarter Business Technology
09.2010 - 07.2012
Multimedia And Web Design
Australian College Information Technology
High School
Trinity Lutheran College - Gold Coast
Primary School
Saint Francis Xavier
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