Tim Dyck
Torquay,VIC
Summary
Results-driven professional with background in managing high-value client accounts. Achievements include driving client satisfaction and loyalty through tailored account strategies. Known for exceptional teamwork and adaptability in dynamic environments. Proven skills in relationship management and strategic planning.
Possessing exceptional organizational skills and creativity, solution-focused mindset. Knowledgeable about event planning logistics and vendor coordination, with proven ability in budget management and team oversight. Capable of delivering seamless event execution that exceeds client expectations and objectives.
Overview
11
11
years of professional experience
Work History
Key Account Manager
Encore Event Technologies
08.2016 - Current
- Https://www.encore-anzpac.com, Achieved outstanding feedback from all online and offline customer survey requests including international and local event management companies.
- Events Management - Worked closely with venues across Australia to plan and deliver a huge range of events ranging from small meetings to 1000+ guest multi day conferences with expos and gala dinners.
- Customer Relationship Management - Maintained and cultivated relationships with key clients becoming a Key account manager for Mercedes-Benz, Ernst & young, KPMG, Ausimm, PJSE, Uni-Super, ANZ banking group, BGH capital & more...
- Innovator - Skilled in developing innovative and engaging ideas to incorporate for events and on demand content, translating initial concepts into event reality.
- Budget Management - Achieved and exceeded budgets and EBITA on a consistent basis.
- Revenue Generation - Utilized current trends to identify up-selling points of individual clients and targeted with specific products to increase client spend.
- People Management - Successfully managed a large and diverse team of event professionals and suppliers to produce and deliver hundreds of shows within time restrictions and venue capabilities.
- Equipment, Crew and Location Management - Coordination of equipment and crew across venues including occupancy management to maximize return in each event.
- Enhanced event experiences by meticulously planning and executing high-profile corporate gatherings.
- Ensured compliance with all regulatory requirements pertaining to health, safety, and risk management during event execution.
- Elevated customer satisfaction levels by consistently delivering exceptional service throughout all stages of the event lifecycle.
- Collaborated effectively with cross-functional teams to deliver cohesive branding across all aspects of event production.
- Skillfully negotiated contracts with venues and suppliers for favourable terms that benefited both parties involved in the event planning process.
- Developed comprehensive event proposals tailored to specific client needs, demonstrating a deep understanding of their objectives and priorities.
- Oversaw technical production and implementation of creatives.
- Understood, educated and presented to company and to clients.
- Led brainstorming sessions resulting in original concepts that resonated with target audiences.
- Increased team productivity by implementing efficient project management strategies and tools.
- Mentored junior team members, fostering professional growth and encouraging skill development.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target weekly, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategise future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Developed customized proposals & pitched to potential clients, demonstrating the value of the company's products and services.
- Organized and participated in industry events and conferences to network and promote company offerings to potential clients.
- Developed comprehensive account plans, setting clear objectives and strategies for growth.
- Developed and maintained strong relationships with key clients to ensure long-term business growth.
Venue Manager @ Showtime Events
Lights Dimensions
01.2015 - 08.2016
- Ongoing trainer for safety and technical skills.
- Ensured compliance with industry safety standards while installing, maintaining, or dismantling AV equipment at various venues.
- Streamlined scheduling processes for more efficient resource allocation during peak event seasons.
- Coordinated with event planners, stage managers, and other key stakeholders to ensure seamless execution of AV-related tasks during live events.
- Utilized advanced software tools to create compelling visual elements that enhanced overall presentation quality at events.
- Optimized AV system performance by conducting regular maintenance and troubleshooting tasks.
- Collaborated with cross-functional teams to successfully execute large-scale projects on time and within budget.
- Increased revenue by upselling premium audiovisual services based on client needs and preferences.
- Managed inventory of AV equipment, ensuring availability and proper functioning for all events.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
Duty Manager Manager
Staging Connections
01.2014 - 01.2015
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Skills
- Client relationship building
- Business development
- Key account management
- CRM management
- Creative direction
- On-site execution
- Schedule management
- Team leadership and supervision
Timeline
Key Account Manager
Encore Event Technologies
08.2016 - Current
Venue Manager @ Showtime Events
Lights Dimensions
01.2015 - 08.2016
Duty Manager Manager
Staging Connections
01.2014 - 01.2015
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