Timothy Hill
Pastoral Care
Coomera
Summary
Dynamic leader with a proven track record at Lighthouse Family Church, adept in emotional support and team building. Excelled in enhancing personal growth and managing life transitions, achieving significant congregational development. Leveraged social work expertise to foster community resilience, with a focus on results and continuous improvement. Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
19
19
years of professional experience
Work History
Pastoral Care
Lighthouse Family Church
2021.03 - Current
- Developed comprehensive pastoral care plans to address emotional, spiritual, and social challenges faced by individuals and families in the congregation.
- Strengthened interpersonal relationships within the community by facilitating group counseling sessions and promoting open communication.
- Demonstrated sensitivity to diverse cultural backgrounds, tailoring counseling approaches to respect unique spiritual traditions and practices.
- Assisted families in navigating life transitions such as baptisms, weddings, or end-of-life decisions by providing spiritual counsel and practical guidance.
- Maintained confidential records of counseling sessions while adhering to ethical guidelines set forth by professional organizations within the field of pastoral counseling.
- Organized workshops on stress management, conflict resolution, marriage enrichment, parenting skills, grief support, addiction recovery, and other relevant topics for congregational growth.
- Connected congregants in need of additional professional help with appropriate resources such as mental health professionals or community organizations.
- Cultivated a warm environment of trust that enabled individuals to share openly about their struggles during one-on-one counseling sessions or group discussions.
- Supervised meetings with family members to help create support system for clients.
- Provided education on mental health topics and resources to clients.
- Designed safe and supportive environment for clients to discuss issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Supported families during times of crisis with compassionate pastoral care and practical assistance, reinforcing church's role as pillar of support.
- Supervised Skilling Queensland's for Work program - a construction project and a retail project
Warehouse Manager
Lighthouse Care
2013.04 - 2021.03
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and maintained knowledgeable and productive team of employees.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Integrated warehouse operations with existing and new business processes.
- Organized team-building activities that improved morale and strengthened collaboration among warehouse staff.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Facilitated collaboration between different departments to streamline processes and improve communication, leading to fewer errors and delays.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
- Fostered culture of continuous improvement by encouraging feedback and suggestions from all team members.
- Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
- Streamlined warehouse operations, leading to more efficient inventory management system by implementing advanced software solution.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Office Manager
Foodbank Qld
2006.02 - 2013.04
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Enhanced communication within office by implementing centralized digital messaging platform.
Education
High School Diploma -
Australian Christian Academy
Brisbane 2001.04 -
Skills
Emotional Support
Social Work
Team building
Personal Growth
Life Transitions
Timeline
Pastoral Care
Lighthouse Family Church
2021.03 - Current
Warehouse Manager
Lighthouse Care
2013.04 - 2021.03
Office Manager
Foodbank Qld
2006.02 - 2013.04
High School Diploma -
Australian Christian Academy
2001.04 -
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