Summary
Overview
Work History
Education
Skills
Certification
Resume of Timothy Bracken
Timeline
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Timothy James Bracken

Howrah

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

General Manager

Island Fibre Pty Ltd
04.2022 - 03.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Owner/Director

Techcrafttas
07.2021 - 04.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Operations Manager/Field Contract Manager

Tandem Corp
09.2013 - 07.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.

Service Delivery Technician/Technical Support Specialist

Telstra
02.2008 - 09.2013
  • Installed and configured new devices and system components.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
  • Enhanced customer satisfaction by providing timely technical support for telecommunications services.

Disability Support Worker

Nexus
03.2006 - 02.2008
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.

Transport Supervisor/Driver

Australian Defence Force
05.2001 - 05.2005
  • Supervise a transport department
  • Fleet maintenance and servicing
  • Conduct competency-based driver training
  • Design and implement convoy route plans
  • Maintained a safe working environment by conducting regular safety training sessions for staff members.
  • Collaborated with other supervisors to maintain consistency in policies and procedures across all transportation teams within the organization.
  • Conducted thorough risk assessments before making decisions regarding route planning or resource allocation to safeguard company assets and personnel safety effectively.
  • Reduced vehicle downtime through proactive planning of maintenance schedules and efficient utilization of resources.

Education

Diploma - Project Management

TAFE QLD
QLD
06.2017

Diploma - Leadership & Management

TAFE QLD
QLD
06.2017

Certificate IV - Building & Construction

05.2020

Certificate III - Telecommunications

02.2010

Certificate II - General Construction

09.1999

Skills

  • High level ability to follow policy and procedures
  • Demonstrated ability to perform effectively in complex and pressure situations
  • Excellent communication and time management skills
  • Capacity to coordinate effectively and contribute positively to a team environment
  • Elevated level of initiative, self-motivation, and work ethic
  • Professional approach, reliability, honesty and integrity
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Staff and resourcing management
  • Customer relations
  • Training and development

Certification

  • Heavy Rigid license
  • Boat license
  • Motorbike license
  • ACMA cabling license
  • White card
  • Confined spaces
  • Height safety equipment inspection
  • Implement traffic management
  • Identify, locate, and protect underground services
  • Working at heights and Pole Top Rescue
  • Asbestos Awareness
  • Customer service
  • First Aid & CPR
  • Working with Vulnerable People

Resume of Timothy Bracken

Private and Confidential

Timeline

General Manager

Island Fibre Pty Ltd
04.2022 - 03.2025

Owner/Director

Techcrafttas
07.2021 - 04.2022

Operations Manager/Field Contract Manager

Tandem Corp
09.2013 - 07.2021

Service Delivery Technician/Technical Support Specialist

Telstra
02.2008 - 09.2013

Disability Support Worker

Nexus
03.2006 - 02.2008

Transport Supervisor/Driver

Australian Defence Force
05.2001 - 05.2005

Diploma - Project Management

TAFE QLD

Diploma - Leadership & Management

TAFE QLD

Certificate IV - Building & Construction

Certificate III - Telecommunications

Certificate II - General Construction

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