Timothy Jeffrey
Eastwood,NSW
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Hardworking employee enthusiastic about learning within the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Salesperson
JB Hi-Fi
01.2019 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Telecommunication sales representative for Telstra**
Crew Trainer
McDonald's
11.2014 - 03.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Bachelor of Economics -
Macquarie University
Sydney, NSW03.2024
High School Diploma -
Pennant Hills High School
Pennant Hills, NSW11.2018
T-VET Certificate II -
McDonalds
Thornleigh, NSW11.2018
Skills
- Customer Engagement
- Relationship Building
- Staff Training
- Cross-Selling Products and Services
- Sales Process
- Strong Verbal and Written Communication
- Fast Learner
- Time Management
- Team Collaboration
Timeline
Salesperson
JB Hi-Fi
01.2019 - Current
Crew Trainer
McDonald's
11.2014 - 03.2019
Bachelor of Economics -
Macquarie University
High School Diploma -
Pennant Hills High School
T-VET Certificate II -
McDonalds
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