Timothy Lee
Melbourne,VIC
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
21
21
years of professional experience
Work History
Director
LYC Constructions
01.2020 - Current
- After multiple years in the construction industry, I applied & obtain to get my DB-U license
- Run from start to finish small building projects
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Director
TLC General Maintenance
01.2009 - Current
- Started my own company fixing small areas for domestic housing and slowly moved to running bigger projects and renovations
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Contract Administrator
OTS Developments
01.2018 - 01.2020
- Managing client contracts and building works for multiple projects
- Maintaining contractor relationship
- Help deliver jobs to time schedule
- Assisting project managers
- Stored and filed contract documents in orderly, organized systems.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
- Negotiated and reviewed contracts to protect customer interests.
- Streamlined operations by developing and implementing improved contract management processes.
- Improved stakeholder satisfaction by ensuring clear communication and timely updates on contract status.
- Created reports, presentations and other materials for executive staff.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created organized filing system to manage department documents.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built and managed processes for tracking and monitoring department performance.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Painter/Manager
Marvellous Painting
01.2009 - 01.2014
- Started as a painter and progress up to Area Manager
- Learn to deal with clients, tenants, suppliers, and workers
- Building trust with all clients, tenants, suppliers and workers
- Improved team efficiency by implementing streamlined painting processes and techniques.
- Evaluated employee performance, providing constructive feedback to promote continuous improvement.
- Established strong relationships with clients, resulting in repeat business and positive referrals.
- Increased client satisfaction by delivering high-quality painting services within established deadlines.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Created and implemented plans to maximize efficiency of workers.
- Inspected equipment and tools used for safe operation.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Developed and maintained positive relationships with clients and other stakeholders.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Investigated and reported on accidents, injuries and near-miss incidents.
Service Advisor / Mechanic Service Technician
Bayford Ford Dealership
Coburg
01.2004 - 01.2009
- Completed my apprenticeship through Ford Motor Company and gain Apprentice of the Year for South Region Ford and 3 years of Apprentice of the Year with Bayford Ford
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Project Management
RMIT University
Melbourne, VIC12.2019
Diploma - Building & Construction
RMIT University
Melbourne, VIC12.2016
Certificate IV - Front Line Management
Set Solutions
Melbourne12.2014
Certificate IV - Human Resource Management
Set Solutions
Melbourne, VIC12.2014
Skills
- Strategic planning
- Decision-making
- Operations management
- Project management
- Problem-solving
- Time management
- Stakeholder engagement
- Client relations
- Conflict resolution
- Task delegation
- Analytical thinking
- Performance management
- Innovation management
- Process improvements
- Performance improvement
Timeline
Director
LYC Constructions
01.2020 - Current
Contract Administrator
OTS Developments
01.2018 - 01.2020
Director
TLC General Maintenance
01.2009 - Current
Painter/Manager
Marvellous Painting
01.2009 - 01.2014
Service Advisor / Mechanic Service Technician
Bayford Ford Dealership
01.2004 - 01.2009
Bachelor of Science - Project Management
RMIT University
Diploma - Building & Construction
RMIT University
Certificate IV - Front Line Management
Set Solutions
Certificate IV - Human Resource Management
Set Solutions
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